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Customer Success Lead

Ditto LogoDitto


Date Posted

25 Jun, 2022

Salary Offered

$60000 — $100000 yearly

Job Type

Full Time

Experience Required

No experience required

Remote Work

Allowed

Stock Options

Yes

Vacancies

1 available


About Us:

Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. ‍ Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.

We're backed by incredible investors like Y Combinator, Greycroft, Soma Capital, and founders/top operators from Doordash, Kabam, IFTTT, and Pinterest. We're a fast-moving team, and this role is an opportunity to join an early-stage startup as one of the first employees and directly impact how teams build product.

📍 Location:

San Francisco / Remote 🌉

💰 Compensation:

$50-90K, founding team equity

⚡️ As our first growth hire, you'll:

  • build and maintain customer relationships
  • provide support for new users and enterprise trials
  • work directly with founders on roadmap and strategy
  • collaborate with design, product, and engineering to improve customer experience
  • identify areas of growth and develop creative solutions to address them
  • build and maintain process for customer success and operations

🤝 We're looking for people that are:

  • empathetic & clear communicators
  • organized and detailed-oriented in your work
  • self-motivated and able to create process/solutions from ambiguity
  • experience in a customer-facing role
  • familiarity or working experience with developer tools or design tools ‍

About Ditto

Ditto Logo

Manage the words across your team’s product from design to production.

Company Size: 11 - 50 People
Year Founded: 2019
Country: United States

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