Customer Success Engineer (Remote)

Application Process

Please send your application here so we can put it into the review process: - https://zuddl.keka.com/careers/jobdetails/37102

Zuddl is a unified events and webinar platform for B2B marketers and conference organizers to plan and run webinars and event programs that drive revenue. Through software and service, Zuddl supports the entire event lifecycle(pre-event, in-event, post-event) regardless of the event format(webinar, hybrid, virtual or in-person).

We serve B2B companies like Highspot, Razorpay, and Microsoft and conference organizers like NACD, NAMIC, Saastr, Techcrunch, etc.

FUNDING

Zuddl being a part Y-Combinator 2020 batch has raised ​​$13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures.

WHAT YOU WILL DO

1. Responsible for the customer support experience with Zuddl
2. Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
3. Identify cases that require escalation (either technically or strategically)
4. Create and maintain incident management requests to the product group/engineering group
5. Be proactive and friendly, offering the highest level of support to customers
6. Demonstrate an expert-level understanding of the Zuddl platform and know all of the ways it can best support a customer's event
7. Be responsible for resolving customer configuration issues and responding to customer questions
8. Troubleshooting high/priority complex incidents and delivering resolutions in accordance with our Service Level Agreements (SLAs)

QUALIFICATIONS

1. 1-3 years in a SAAS setup with a keen eye and attention to detail-oriented
2. Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals
3. Work with APIs, REST payloads, REST endpoints
4. Hands-on experience in writing and running SQL queries
5. Proficiency in HTML, CSS, and web technologies
6. Knowledge of Shell scripting would be good to have
7. Experience with technical support CRM systems (Salesforce, Zendesk, etc.)

WHY YOU WANT TO WORK HERE

1. Competitive compensation
2. Employee-Friendly ESOPs
3. Remote Working, Flexible Working Locations & hours
4. Unlimited PTO (Flexi Leave Program)
5. Wellness & Wellbeing (Ergonomics & Insurance)
6. A culture built on trust, transparency, and integrity
7. Ground floor opportunity at a fast-growing series A startup