Technically support the product that powers better bank boarding
The Prelim team is seeking a skilled and motivated engineer to join our (small, but growing!) team. We've been growing at breakneck speed with banks across the US and need help assisting clients to use and deploy Prelim. If you're passionate about technical products and eager to be part of a fast-paced remote startup culture, we encourage you to apply to join our team today!
As a Customer Success Engineer at Prelim, you will be responsible for supporting our customers with the technology that powers our digital account opening solutions. You will work closely with our clients to help technically assist them with using our platform and deploying new financial services, ensuring that we are providing the best possible experience for our users.
Key Responsibilities:
- Own the onboarding of customers and ensuring their success using Prelim
- Be a thought partner to Prelim customers to help them build out complex forms for new teams and use cases
- Tackle technical limitations or opportunities in Prelim that need solving via code (e.g. a bug, a missing feature, etc.) or partner with our product engineering teams to tackle the problem
- Be the voice of our customers and represent their needs to the rest of the organization
- Present the results of our work to a wide ranging audience from engineers to C-suite executives
- Demo Prelim and answer questions about how to make the best use of the product
- Create technical content to demonstrate best practices
- Suss out the blockers for a customer in adopting Prelim — and overcome them through content, education, product improvements, and training
- Serve as the primary, ongoing technical point of contact for our users
- Help interview and grow the customer success engineering team
Qualifications:
- 3+ years of experience in technical customer facing role
- Strong engineering background, preferred in fields like computer science, math and electrical engineering
- Strong knowledge of Javascript, SQL, REST & SOAP integrations,
- Strong problem-solving and analytical skills
- Excellent communication and teamwork abilities
Prelim
