Customer Success Associate

About Us

You know those loud, dirty, and inefficient generators found at construction sites, conferences, and entertainment venues? Moxion has developed a commercial-scale, all-electric version that is powerful, silent, and emissions-free. We’re pioneering mobile energy storage technology and leveraging vertical integration and a software-enabled service model to deliver last-mile electrification for our customers and communities. The Moxion team is a passionate group of humans who care about the environment and want to use technology to make a real impact at scale. Come build the first distributed utility with us, propelling the biggest energy transformation of our lifetime!

The Role

As the Customer Success Associate you’ll assist in executing our customer success strategy. Customer Success plays a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Moxion's customers. Use your true love for customers and their journey to help build a robust framework for our customers to reduce their carbon emissions and electrify their operations.

What You'll Do

• Manage and cultivate the relationships with both new and existing customers.
• Help lead and develop our customers success strategy.
• Assist with hiring and developing the Moxion Customer Success teams based on strategy and prioritizing Objectives and Key Results (OKRs).
• Drive customer lifetime value by deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
• Work with customers to understand technical needs and challenges, use understanding of the product to unblock and increase adoption rates.
• Support setup and management of our Customer Relationships Management (CRM) system
• Understanding deep requirements and needs lot of customers after initial qualification
• Developing communications strategy and cadence
• Key physical event planning and execution tied to marketing and sales goals

Skills to be Successful

• Demonstrated progressive experience in a Customer Success, Sales and/or Professional Services leadership role
• The ability to support delivery models that align with current customer segments, deliver customer value and scale with growth projections
• A strong customer advocate with the ability and willingness to engage directly with customers
• Ability to learn complex technical specifications and requirements and speak eloquently about them.
• A track record of developing and mentoring great talent, and building and motivating high achieving teams
• The skills to be a data-driven decision maker, with a willingness to experiment and iterate

At Moxion you get

Health, dental, and vision coverage, unlimited PTO, competitive equity & compensation packages, free coffee and snacks, flexible work from home policy, access to Mountain Hardware, Columbia, Sorel, & Prana employee stores and discounts, credit to company swag store, investment in professional development courses, and parental leave program.

We Value

People are at the core of Moxion’s values. We care about growth for our people and team, this translates to an open and transparent culture. Moxion believes that diversity is as core to our business as the underlying products and technology we’re developing. Diversity in people leads to diversity of thought, and different perspectives from which to draw from, often resulting in a new or unique way of approaching or solving a problem. Diversity drives innovation.

Moxion is looking for candidates who identify with different races, religions, national origins, age groups, genders, or gender identities, and we don’t discriminate against marital status, physical or mental disability, health or medical conditions, military and veteran status, genetic information, and other classifications that may or may not be protected by law. If you can bring a unique perspective or experiences to our company, please apply. If you require any accommodations throughout the process please let us know.