Customer Success Analyst

The backbone of Latin America’s economy consists of SME’s which do not have access to proper financial services and lack the expertise to effectively manage their operations. We are trying to fix this problem.

delt.ai is an early-stage startup whose goal is to create the first digital bank for business, that effectively manages transactions to records as automated as possible. We are to become the go-to platform for operational viability and financial expertise. delt.ai is backed by reputational VC’s that include Y Combinator, Foundation Capital, Soma Capital, Plug and Play Ventures, Venture Souq, and founders of other YC-backed companies.

As we prepare to grow and further develop our product, we are seeking a passionate individual to be our Customer Success Analyst. We are looking for a talented individual who can create and establish channels and communications with our potential and current clients. This is a full-time position only.

Customer Success Analyst Responsibilities:

Be responsible for the successful onboarding and operation of all delt.ai prospects, leads, and customers.

Procure customer success tools to better integrate with our systems and capture more data that can indicate gaps in our current process and allow us constant improvements.

Improve and establish communication channels for the effective delivery and success of our services to our customers, putting them above anything else in the company. The role will also be responsible for establishing metrics that will speak to changes in the process to improve overall customer happiness.

Guide and create consumer-centric solutions in all aspects of the platform by constantly understanding our customers' needs and needs from our products.

Foster and maintain close customer relationships by implementing ways that will help us develop personalized relationships with our customers and future partners.

Keep track of social media channels that can improve our overall reach to our customers by creating content and social media posting.

We seek autonomous people willing to work in a fast-paced environment, willing to learn, and interested in making a real difference in the financial sector in Latin America.

Requirements:

• Have experience in social media management
• Have previously managed customer service
• Have created content for Latam market, mainly business topics
• Have good initiative and autonomous management
• Has good attention to detail and is a people person
• Has Critical thinking and problem-solving skills
• Be a team player
• Good understanding of typical tools for customer service, CRM, support, etc

What we offer:

• Work with a passionate and highly-skilled team
• Opportunities for growth and constant learning
• Competitive salary for a startup
• Flexible schedule, including home office
• Ground floor opportunity to shape the direction of a fintech company
• An excellent work environment

Why join delt.ai:

In delt.ai we are changing the way SMB’s do business and we are creating a workplace that propels their growth. We believe in doing things right which is why we foster an environment of transparency and honesty. Additionally we care about the career development of our fellow deltas by creating constant opportunities to become better versions of themselves by developing new skills. If you are looking for this kind of work environment join us!

About delt.ai

At delt.ai, we are building the next digital for Entrepreneurs, Small and Medium Companies. Our goal is to create a digital services platform that manages your finances from transactions to records. By combining the power of banking tools and administrative automatization, delt.ai can provide peace of mind to business owners so that they can focus on what matters most - growing their businesses.

Deltas: Our People

We aim to hire not only the best-in-class talent but also high-potential individuals with the aspiration to grow, learn, build, create and win.

Our Values:

Humbleness We know we can always learn from others, so we are open to other people’s ideas and ways.

Resourcefulness We enjoy solving problems with the tools available, we also like to choose our battles and tools.

Open & decentralized Our teamwork philosophy is to manage less, produce more. We invest time in a common vision and open work environment.

Our Culture:

We like to do things right We love doing things in the right way, while mindful of tight schedules.

Creative thinking We love engineering, but we love understanding the product and making users central to our design.

We like to feel human We are very demanding with our results, but we don’t want to forget we are humans. We make robots, but we don’t become them.