Customer Success - SMB & Startup

OVERVIEW

We’re looking for a SMB Customer Success Manager to join our Growth team. In this role, you’ll build and manage relationships with our customers as you handle implementations, field technical questions, and consult on product strategies.

We are looking for someone who loves helping customers solve problems. You will be critical to our customers’ success as they implement, build, expand, and deepen their relationship with and dependence on Modern Treasury. You will also help our technical teams stay close to customer needs and market trends. It’s important to us that we constantly incorporate their feedback as we build.

We are looking for an individual with the winning mix of creative energy; experience driving results with external parties; a detail-oriented mindset; comfort managing multiple concurrent workstreams; demonstrated ability to communicate technical products; ability to flourish in a fast-paced startup environment; and wholehearted empathy for our customers and their users. 

ABOUT MODERN TREASURY

Modern Treasury builds payment operations solutions. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.

We believe that payment operations is at the core of every business. We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.

WEEK BY WEEK

During your first week you will:

• Onboard with our team

• Develop an understanding of our customers and user types

• Read our favorite industry primers 

• Become a master in our app and API

• Build an understanding of our brand positioning, sales process, and customer stories 

During your first six weeks you will:

• Be part of a sales close process

• Shadow a step-by-step customer onboarding

• Formally take over as point-of-contact in account relationships

• Develop a regular cadence of engaging with each account

• Answer daily technical and product questions from customers

During your first six months you will:

• Represent the voice of your customers in product asks

• Plan and execute your first quarterly account reviews

• Advise clients on how to implement Modern Treasury and payment operations best practices

• Engage in a high-volume of technical asks with many types of users

• Keep learning! Brainstorm and bring to life new experiments, concepts, and ideas.

REQUIREMENTS

• 1-3 years experience with external or account relationships, preferably for a technical product or projects

• BA or BS required

• Deep understanding of technology and software integration

• Strong written and verbal communication skills

• Ability to present in front of an audience and lead customer trainings

• Strong organization skills, driven, and process-oriented

• Experience in process documentation, training, and change management

EOE

Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an individual's race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.  It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.