Customer Retention Manager (CRM/CLM)

Snaphunt Pte Ltd LogoSnaphunt Pte Ltd

Date Posted

20 Jan, 2021

Work Location

Jakarta, Indonesia

Salary Offered

Not Specified

Job Type

Full Time

Experience Required

6+ years

Remote Work


Stock Options



1 available

- Opportunity within a high growth social commerce platform
- Lead the CRM/CLM strategy
- Be a part of a first-class, global team!

Our client is an Ecommerce startup that is taking the headache of merchandising, logistics and sourcing the best products from digitally native sellers in the beauty industry. With increasing demand from neighbouring countries, they are expanding their team and looking for passionate individuals to join them!

The Job

In this role, you will be responsible for maximizing dollar-based Net Retention (DNR) and :

Implementing and executing engagement and retention strategies based on customer behavior, data, and best practices
Utilizing existing CRM tools to build, test, and execute marketing campaigns including onboarding flows, email creation, push notifications, user journey mapping, landing page creation, lead form creation, webinars, lead scoring & more.
Perform data-mining and data analysis and design initiatives to increase engagement.
Utilising A/B testing to develop and run experiments and strategies
Presenting insights on the outcomes across Market Trends Customer Behaviour, Customer Acquisition, and Customer Experience.

The Profile

You have at least 5 years experience in a data-driven CRM/CLM role, ideally within the E-commerce industry
You have a track record of driving strategy, planning, execution, and measuring retention programs for the region.
You are an expert at using web & behavioral tools such as Google Analytics & Mixpanel.
You have demonstrated the ability building data visualizations using tools like DataStudio or Tableau
You are extremely analytical and are have a bias towards data-based decision making
You are highly goal-driven, independent and work well in fast-paced environments
You possess excellent interpersonal as well as written and verbal communication skills.
You are a self-starter and demonstrate a high level of resilience

Ref: 74423470

About Snaphunt Pte Ltd

Snaphunt Pte Ltd Logo

Snaphunt is a recruitment platform and we are on a mission to help professionals find jobs they love

Company Size: Not Specified
Year Founded: Not Specified
Country: Singapore
Company Status: Actively Hiring

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