Customer Operations Associate

What we are looking for 

Mobot is seeking an extremely organized, data-driven self-starter to help us execute our day-to-day operations as we rapidly scale. You are comfortable working in an incredibly fast-paced environment and have a knack for problem solving. No two days are the same at Mobot, and we will rely on you to help make sure that we are achieving our goals, even in the face of constant change.

This role is in-person (NYC). Candidates must be authorized to work in the United States.

The role

We are looking for a Customer Operations Associate who will help keep ops running smoothly every day. You will be integral to the execution of Mobot’s systems and processes - ensuring they are scalable and customer-centric. You will also have the opportunity to interact with our amazing customers, reviewing and delivering the results they need to build their apps. This is a ground-floor opportunity to help shape the future of operations at Mobot.

Responsibilities

We are a small but mighty team where everyone wears many hats. This is a dynamic role and responsibilities will evolve as you grow with Mobot. Here are some responsibilities we expect in your first year:

• Assist in processing, prioritizing, and queuing requests from new and existing customers
• Review, deliver, and communicate test results to customers, troubleshooting issues where necessary
• Integrate and maintain customer test suites in Mobot’s platform
• Use your data analysis skills to improve daily operations
• Provide ad hoc administrative support to operations and management
• Work cross-functionally with customer success, engineering, and product to resolve internal bottlenecks, identify product requests, and deliver daily results to customers

Must-haves

• Bachelor’s Degree in Business Administration, Operations Management, or any related field, OR 1-2 years of ops experience in a similar role
• Problem solving - you are a fantastic problem solver and willing to roll up your sleeves
• A high level of initiative - you’re comfortable tackling complex and unstructured assignments and identifying opportunities for improvement
• Customer-first mentality - you love interacting with customers and work hard to understand their needs. You are an exceptional listener and are very good at managing expectations
• Exceptional communication - you can effectively communicate (verbal, written, interpersonal) complex technical issues and ideas with members of any team
• Attention to detail - you probably found a typo or formatting error in this job posting and will email us about it.
• The boring stuff - you are proficient with modern productivity software - Google Suite (especially sheets), Slack, etc.

Nice-to-haves

• Familiarity with Atlassian Products like Jira & Confluence
• Competent in SQL
• Passion for robots!

Compensation & benefits

• $60k - $70k
• Generous PTO
• 401k with employer match
• Stock options
• Health benefits
• Paid family leave
• Commuter benefits
• Daily meal stipend
• Much more!

Mobots come in all shapes, sizes, and backgrounds. We're focused on building a diverse and inclusive workforce. If you’re excited about this role but do not meet 100% of the qualifications listed above, we still encourage you to apply.