The Company
TADA (usetada.com) helps businesses to improve sustainability by retaining their customers better. It is an end-to-end customer retention platform that brings together customer data and behavior from online and offline channels to launch and manage a revenue-centric retention program. Established in 2012, present in several countries in Southeast Asia. Our vision is to be the most impactful customer retention platform in the region. TADA has successfully been trusted by and integrated with 400+ Global Companies across fast-growing industries.
The Role: Customer Loyalty Team
• Provide support and advice directly to customers either by phone, emails, or face to face
• Process daily orders, forms, applications, and requests
• Handle and resolve customer complaints
The Candidate
• Education minimum diploma degree (D3)
• One-year experience in a related field would be a plus
• Possess good knowledge of administrative procedures
• Customer service orientation, paying attention to details and accuracy
• Able to multitask and stress tolerate
• Open for working in shift (weekend and holidays)
What we offer:
• A high degree of autonomy and freedom of creativity in a welcoming environment
• Work from home or remote working option
• Sabbatical program of 15 days blocked leave every 3 years of your tenure with us to recharge as we know that working long term in a company might be taxing.
• We aim to create an entrepreneur out of our team, where we are committed to supporting learning and development aspirations within and outside of our organization
• A unique environment of a mission-driven digital company present since 2012, start-up mindset always - yet a bit wiser
Our Values:
• Think and Act Like an Owner
• Deliver Beyond Expectation
• Be Helpful
• Embrace and Drive Change
• Pursue Learning and Growth
• Be Open, Honest and Constructive
If you are as excited as us about this role and our company, we hope you join the team and take part in our journey to create a “Truly-Global” product.
To find out more about us, please explore our website and app.
TADA
