Customer Experience Specialist

What You'll Do

Customer support is a critical function for us. We believe that it's our job to teach our customers how to use our product, not their job to learn it.

We succeed in that job by providing amazingly responsive online chat and writing digestible product documentation. In a nutshell, that's what you'll do at Keeper.

You will:

• Be the first person to answer incoming chat support requests,

• Create and improve customer education materials (FAQs, tutorials, etc.) to help customers answer questions on their own

• Relay common sources of confusion to the CEO and CTO to make the product more intuitive

Who You Are

• You are energized by talking to hundreds of customers per week

• You have a knack for giving simple explanations

• You have a passion for improving documentation and making processes more efficient

• You are familiar with modern SaaS technologies such as Intercom and Salesforce

• Accounting / finance experience is preferred; interest in learning the space is required

Benefits

• Competitive pay and equity

• Unlimited PTO

• 100% sponsored Health, dental, and vision insurance