Customer Experience (SOS)

Responsibilities
• Drive improvements to improve seller performance
• Analyse, monitor, and report seller performance using operational metrics.
• Establish processes and identify appropriate indicators to monitor performance and progress.
• Create educational decks for features and best practices for sellers.
• Responsible for new features and announcements to the sellers.
• Work with various teams (eg. Operations, Business Development, Marketing team) to implement solutions.
• Identify and report current and potential issues faced by sellers.
• Prepare daily, weekly, and any other periodic reports.

Requirements
• Holds a Bachelor's degree in any field
• Strong communication skills in English (verbal and written)
• Able to converse in Chinese is a plus
• Expert in Microsoft office products (Excel, PowerPoint, Word)
• Knowledge in SQL is a plus
• Critical thinking and problem-solving skills
• Strong analytical skills with strong business sense
• Self-starter with strong sense of curiosity
• Good team player with positive attitude and strong sense of integrity and responsibility
• Able to work under pressure with fast paced environments
• Must be able to work with tight deadlines
• Ability to work with minimal guidance

Company Size: 10000+ People

Year Founded: 2015

Country: Singapore