We are looking for CRM and Promo Specialist who will be responsible in implementing customer engagement campaigns using various non-paid outbound channels (e.g. email, push notification) to increase customers' retention.
About Flip
Flip helps people send money securely with the best experience in Indonesia. Individual users are able to use Flip to send money across 88 banks in Indonesia with zero cost. Meanwhile, business users can send money swiftly, securely, and at a lower cost to more than 100 banks across Indonesia.
At Flip, we value fairness. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.
What you'll do:
• Ideate, plan, and execute scalable CRM solutions (including promotion) to retain customers and upsell them into new services
• Perform data analysis on available data in structured and unstructured forms to create better strategies, segmentation, and communications for the users
• Manage competing priorities and execute quality campaigns in a timely manner, you will be required to be flexible in project managing competing timelines and changes in priority
• Analyze high-level and granular campaign performances to provide realistic and viable recommendations for better impact on CRM channels
• Seek rooms for improvement for new solutions, integrations, and process improvement in regards to CRM solutions
• Share knowledge internally related to the impact of our CRM effort and ensure the alignment of all stakeholders such as product, tech, business development, etc.
What you'll need:
• Have at least 2 years of work experience in CRM
• Have basic knowledge regarding productivity tools (Trello, Jira, or other web-based kanban styles tools)
• Have experience in executing CRM campaigns using tools like Braze, Clevertap, MoEngage, Netcore, etc
• Ability to manage stakeholders and communicate clearly to everyone
• Possess basic HTML and CSS skills pertaining to email specifically is a plus
• Have up-to-date knowledge with marketing automation and basic web development concepts
• Possess analytical skills via excel for data pivoting, Vlookup, and data visualization (Basic SQL Queries knowledge is a plus)
• Have the ability to speak and write concisely using English and Indonesia
Flip
