Country Manager

WHO WE ARE: 

Tealium is the trusted leader in real-time Customer Data Platforms. Founded in 2008 with the promise to provide a better way for companies to collect, connect and activate their 1st party data. Today Tealium has offices around the world including North America, EMEA, Asia Pacific, and Japan proudly helping over 1,000 of the world's most innovative brands, including JCB, Sony, Cainz, ANA, HSBC, Barclays, Expedia, Hyatt, SportsBet, Nike, and many others.

Appreciating that our customers' success requires an ecosystem approach, Tealium features over 1,300 turnkey integrations so you can quickly and effectively connect your systems and data including Facebook, Google, Adobe, and Salesforce. We believe unified customer data is an organization’s most valuable asset and greatest competitive advantage. We help brands seamlessly unify their siloed customer data and applications in real-time and drive more profitable interactions across all touchpoints. Tealium’s CDP enables you to connect your data so you can connect with your customers.

WHAT WE ARE LOOKING FOR: 

The Asia Pacific and Japan (APJ) business is looking for a senior business leader with extensive experience of the Japanese B2B and SaaS technology landscape to lead the Tealium team based in our Tokyo office.

As Country Manager, you will be responsible for achieving key Revenue performance metrics across new revenue bookings and customer retention. You will achieve these goals by working closely with the Japan Leadership team, developing and implementing our Japan market strategy, and building a high-performance, inclusive, and diverse team culture. Tealium is proud of its best-in-class modern SaaS sales and customer success practices and processes. The successful candidate will have a track record of deploying and running similar methodologies in other SaaS businesses in Japan. We are also proud of the value we bring to our customers ensuring they deliver industry-leading customer experiences. The Country Manager inJapan will have a strong understanding of the value a differentiated customer experience can bring to an organization and be a willing and able advocate of this value to our existing customers, partners, and prospective future customers.

YOUR DAY TODAY

• Development and implementation of Tealium’s strategy in Japan, ensuring alignment with APJ and global operating best practices, localized and optimized for the Japan market.
• You will report to the VP and GM of APJ (based in Sydney) and work closely with the functional APJ leaders across Marketing, Customer Success, Partnerships, and Solution Consulting. You will have extensive experience working in a global matrix organization and have a mature understanding of how to leverage global centers of excellence in the context of a local Japan operation.
• Working very closely with the Japan revenue teams (sales, SDR, marketing, cs) to position Tealium’s value and competitive differentiators and to ultimately win new customers who meet our Ideal Customer Profile. Tealium uses a Value Selling methodology to ensure we have a clear plan of how the deployment of our solution will quickly deliver a quantifiable return on investment for our new customers. The Country Manager in Japan will be the local executive sponsor in all new sales cycles working closely with the Sales Director in Japan and the team of Account Executives to define a sales strategy, write and present value-based proposals, and build strong relationships with senior executives.
• Tealium Japan has a mature ecosystem of technology and service partners including AWS, NTT Data, Hakuhodo, Accenture, TIS, Dentsu, and Braze to name a few. As Country Manager, you will build senior-level relationships with our partners ensuring our joint business plans are aligned and delivering mutual value, and looking for new ways to optimize the mutual value of the relationship. You will ensure there is alignment with Tealium’s global partnership strategy looking for ways this can be leveraged in Japan. Our Japanese customers are proud of their investment in Tealium. As Country Manager, you will work closely with the Japan Customer Success team creating meaningful senior executive relationships and guiding the overall direction of the relationship. Through your strong understanding of the Japanese market and Tealium’s value, you will represent the needs of Japan’s customers in our roadmap and future strategy discussions, bringing Japan’s customers into the discussion so their ideas and feedback can be heard first hand.
• Being a brand ambassador for Tealium in Japan, you will present Tealium at industry events educating and inspiring companies by developing their digital transformation, customer experience, and 1st party data strategy. You will work closely with the Japan Marketing Director to ensure our corporate marketing messages are effectively localized for the Japanese market.
• Day-to-day oversight of office operations assisted by our Japan Office Manager.
• Bring a strong positive cultural leadership style to help set the direction of Team Japan and keep the current team excited and engaged.

WHAT YOU BRING TO TEALIUM

• 15+ years of experience in technology with distinct experience in SaaS and Customer Experience and/or Digital Marketing in Japan, including management of budgets and external vendors/agencies.
• Extensive domain experience in Business to Consumer industries such as Retail eCommerce, Financial Services, Travel, Entertainment, Utility, Media, and Electronics. A deep experience in the Customer Experience and Digital Marketing industries and an understanding of the evolution and role of 1st party data. You have senior-level relationships within the Technology, Agency, and System Integrator ecosystem that will directly help the sales and customer experience teams.
• A track record of having developed and implemented a Japan business strategy in a global technology business, and developed a strong positive culture.
• Comprehensive Enterprise Sales and Account Management experience including relationships at senior executive and C suite level.
• Track record of Revenue achievement, exceeding monthly, quarterly, and annual booking goals, growing customer spend, and maximizing customer revenue retention. Comfortable running a weekly cadence of business forecasting to meet and exceed monthly, quarterly, and annual quota objectives on an ongoing basis
• Rigor and attention to detail running deal reviews, and setting standards for pipeline examination and accuracy
• Responsible for managing the Japan team forecast from field to mid-level mgmt and up to APJ region leadership
• Ability to accurately forecast based upon realistic opportunity assessments