Core Product Engineer

☎ Community Phone

remote first and always

Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.

It's easy to overlook the humble phone. At Community Phone, we're on a mission to change that. We believe that everyone deserves a phone service that's plug and play, reliable, and free of spam calls. That's why we're committed to delivering innovative solutions that make the phone more powerful and accessible to all.

We're thrilled to have grown our recurring revenue by over 400% in 2022 and expand our team from 17 people to 70+! Our customers now include big names like KFC, AT&T, General Motors, and dozens of state and local governments, as well as consumers across the US.

With the support of early investors in companies like Reddit, Dropbox, and Lyft, we're excited to continue our growth and bring our customer-centric culture to more people. Our team is passionate about creating happy customers, and we believe that they're the best salesforce on the planet.

🌟 About the role

As our Founding Voice Engineer, you will be a key leader on our engineering team. You will focus on our voice infrastructure. You will be responsible for ensuring we deliver a world-class voice experience, managing customer issues like dropped calls, voice quality, and disconnects. You will be the Directly Responsible Individual (DRI) for business KPIs like NPS, % of customer service tickets caused by the core product, and churn due to core product problems.

🚀 You will...

• Report on and improve the quality of our voice services by
• Designing a way to track metrics (eg. dropped call rates)
• Diagnose the problems that arise (eg. the relationship between the BANs supported by our hardware vs. the BANs available in their area)
• Deliver a solution
• Work with our CEO to develop and implement a vision for the future of our voice infrastructure, including considerations about our hardware and software vendor relationships
• Own key business metrics and report on those metrics biweekly as the DRI for the Core Product Team
• Report directly to the CEO

🏆 You are...

• Experienced with 10+ years of engineering work, with 3+ years of real-time voice work including VoIP, LTE, large scale deployments, and systems that involve a lot of peer-to-peer traffic
• Accountable – eager to be directly responsible for and accountable to key business KPIs for our Core Product Product Thinking – you have designed systems from scratch to deliver on key customer experience goals
• Organized – you will own the engineering cycle for the Core Product, including developing user stories, tracking progress, presenting at the company-wide biweekly demo, etc.
• Scrappy – you will do what it takes to find a solution, even if it means tracking down the one person on earth who has done it before to pick their brain

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!

Our salary ranges are determined by role, level, and location