Client Success Specialist
Date Posted
25 May, 2021
Work Location
Salary Offered
Not Specified
Job Type
We are looking for a Client Success Specialist who will be the lead point of contact for all client points of contact. This hire will be the go-to person for all matters related to the success of CrewBloom’s clients.
Responsibilities
Execute the client onboarding process. Tasks include kick-off calls, systems prep, and training outlines
Engage in regular communication with all account POCs
Execute Quarterly Client Review Calls
Build, maintain, and strengthen working relationships with the POCs of each client.
Consult clients on performance enhancement strategies given contractor daily reports
Develop and execute strategies to drive contractor performance.
Prepare reports for the leadership team surrounding account wellness
Respond to client inquiries in a timely manner
Drive revenue through compensation enhancements, promotions, and account growth
Troubleshoot escalations to ensure resolutions are achieved
Send Client satisfaction surveys and execute process enhancements that align with feedback submitted
Work closely with the Contractor Success team to ensure KPIs are exceeded.
Act as a trusted advisor to account POCs on all systems and processes.
Required skills & Experience
2-5 years of experience in Account Management
Excellent written and verbal English communication skills
Demonstrate ability to engage with and effectively communicate with C-level executives
Experience with CRM software
Experience delivering client-focused solutions
Proven ability to juggle multiple accounts with attention to detail
Excellent presentation skills
System Requirements
At least 15mbps main internet and at least 10mbps for back-up
A desktop or laptop that has an i5 processor and at least 4 GB RAM with a webcam.
Noise-canceling USB Headset.
Quiet, Dedicated Home Office.
Smartphone.
Responsibilities
Execute the client onboarding process. Tasks include kick-off calls, systems prep, and training outlines
Engage in regular communication with all account POCs
Execute Quarterly Client Review Calls
Build, maintain, and strengthen working relationships with the POCs of each client.
Consult clients on performance enhancement strategies given contractor daily reports
Develop and execute strategies to drive contractor performance.
Prepare reports for the leadership team surrounding account wellness
Respond to client inquiries in a timely manner
Drive revenue through compensation enhancements, promotions, and account growth
Troubleshoot escalations to ensure resolutions are achieved
Send Client satisfaction surveys and execute process enhancements that align with feedback submitted
Work closely with the Contractor Success team to ensure KPIs are exceeded.
Act as a trusted advisor to account POCs on all systems and processes.
Required skills & Experience
2-5 years of experience in Account Management
Excellent written and verbal English communication skills
Demonstrate ability to engage with and effectively communicate with C-level executives
Experience with CRM software
Experience delivering client-focused solutions
Proven ability to juggle multiple accounts with attention to detail
Excellent presentation skills
System Requirements
At least 15mbps main internet and at least 10mbps for back-up
A desktop or laptop that has an i5 processor and at least 4 GB RAM with a webcam.
Noise-canceling USB Headset.
Quiet, Dedicated Home Office.
Smartphone.
About CrewBloom
We connect businesses with affordable, global talent.
Company Size: Not Specified
Year Founded: Not Specified
Country: United States
