Location: Remote
Type: Full-time
**About the Role:**
We’re seeking a highly personable and organized Client Success Associate to join our growing team. In this role, you’ll be the primary point of contact for our clients, guiding them through onboarding, helping them navigate our platform, and ensuring a seamless, high-quality experience throughout their journey with us. You'll also serve as the crucial liaison between the customer and internal teams, ensuring questions and issues are directed to the right people quickly and efficiently.
Key Responsibilities:
- Lead new client onboarding, ensuring a smooth and engaging transition into our platform
- Provide hands-on guidance and product walkthroughs tailored to each client’s needs
- Build strong, trust-based relationships with clients to drive satisfaction and engagement
- Serve as the client’s advocate and main point of contact for all platform-related needs
- Coordinate with internal departments (e.g., Product, Sales, Engineering) to resolve client issues or requests
- Monitor client usage and health metrics to proactively address concerns and improve retention
- Own the renewal process, ensuring timely communication and contract execution
- Assist in generating revenue by leveraging client relationships to secure high-quality referrals
- Drive reference opportunities that support business growth
- Continuously look for ways to improve the client experience and increase client success
Requirements:
- Experience in a client success, account management, or customer-facing role
- Exceptional communication and interpersonal skills
- Ability to manage multiple clients and projects with strong attention to detail
- Comfortable presenting to and training clients on software platforms
- Problem-solver with a proactive mindset and a “client-first” attitude
- Experience with CRM tools such as Salesforce is a plus
Why Join SPRX?
- High-impact work: Your insights will directly support product innovation and strategic decisions
- Cutting-edge technology: Work with a team leveraging modern tools and data stacks
- Strong funding: We’re a well-funded Series A startup with a clear growth trajectory
- Learning opportunities: Learn a specialized domain alongside industry experts
- Collaborative culture: Join a small, dynamic team where your input shapes outcomes
- Flexibility: Hybrid/remote-friendly work environment with a focus on balance
- SPRX is an equal opportunity employer committed to diversity and inclusion.
SPRX
