Chief of Staff

Are you passionate about transforming healthcare through technology? Do you want to modernize healthcare and make a lasting impact for pharmacists and patients across Canada? If you answered yes, then this is the place for you.

Hi, I’m Rui and I’m the Co-Founder and Chief Clinical Officer of MedMe. I’m a pharmacist, and despite a $200k Doctor of Pharmacy degree, I still spend most of my time writing notes by hand and fielding phone calls for refills. When in fact, pharmacists can directly prescribe meds (like birth control), adjust diabetes/heart medications, give over 20 different vaccines/injections, and much more!

I was almost ready to leave my profession when I met my co-founders Purya & Nick. Purya was a health data scientist for the government and Nick a product engineer for the Tesla Roadster. They’d watched their own parents struggle with managing 10+ medications and were equally passionate about using pharmacists to provide more services for patients in the community.

Together, we identified the biggest problem to be existing pharmacy software built 20 years ago with the primary purpose to sell drugs. So, we built MedMe.

We are building software for an industry that has relied on paper and pen for a long time. This is why crafting, building, and constantly improving the end-to-end customer experience is an essential part of our company. It’s crucial that we listen deeply to the diverse needs of our pharmacies - located anywhere from dense urban jungles to northern remote communities - to design and build for their needs to ultimately provide more proactive and sustainable care for the patients in their communities.

Our Mission & Vision

MedMe Health is a healthcare SaaS company building the operating system for the pharmacies of the future, providing the technology infrastructure powering their transformation from traditional drug dispensaries into integrated healthcare hubs. Our platform offers operations, integrations, and insights for pharmacies to provide clinical services, diagnostics, therapeutics, and digital health at scale to their communities. We serve a diverse range of community pharmacies, from large chains to independent pharmacies, with nearly 4,000 pharmacies and 30,000 pharmacists using our platform.

Having raised $3.7M USD from M12 (Microsoft’s Venture Fund) and leading Canadian VCs, we aim to revolutionize the healthcare industry through the pharmacy healthcare hub. We are expanding our use cases to reach new pharmacy customers, broadening the scope of services and products available, and growing our network to new community pharmacies in international markets, such as the United States and Europe. 💡

The Opportunity

We are seeking a Chief of Staff to work closely with our CEO Purya and team leaders, making an immediate and long-term impact on growth and platform build speed through process-building, operations, and strategic projects. This role offers the potential for long-term growth into a VP/C-Suite position. The Chief of Staff will play a central role in multiple operational areas: Product, Engineering, and Customer Success, with Growth as a key outcome.

• Collaborate with the CEO and leadership team to develop and implement strategic initiatives and drive cross-functional projects; support the CEO in refining the company's vision, mission, and long-term strategic goals, ensuring alignment across all departments
• Act as a strategic advisor to the CEO and co-founding team, providing insights and recommendations on business decisions, including vertical growth, geographic expansion, and product development
• Streamline internal processes and operations to improve efficiency and productivity across the organization
• Identify opportunities for growth and optimization within the Product, Engineering, and Customer Success departments
• Support the Head of Growth in expanding into new markets and customer segments, including specialty and online pharmacies
• Work with team leaders to set and monitor key performance indicators (KPIs) for each department
• Assist in the development and execution of go-to-market strategies for new products and services
• Foster collaboration and communication between departments to ensure alignment with company goals and objectives
• Support executive functions, including financial forecasting, fundraising strategies, and contract negotiations
• Conduct market research and analyze industry trends to identify growth opportunities in various pharmacy markets, including community, specialty, and online pharmacies, as well as international markets such as the US, Europe, MESA, Latin America, and Asia
• Work closely with the leadership to develop and implement strategies for entering new markets and expanding the company's customer base
• Collaborate with the Product and Engineering teams to prioritize product development efforts based on identified market opportunities and customer needs, ensuring timely delivery and launch of new products and services
• Evaluate potential partnerships and acquisitions to accelerate growth, expand product offerings, and enhance the company's competitive position in the market
• Represent the CEO and co-founding team in key meetings and events, acting as a liaison between the leadership team and internal/external stakeholders
• Oversee the development and execution of change management initiatives, ensuring smooth transitions and minimizing disruptions to the business during periods of growth and expansion
• Develop and maintain a strong network of industry contacts and relationships to support the company's growth objectives, identify new opportunities, and stay informed of market trends and developments
• Assist the CEO and co-founding team in developing and maintaining a strong company culture that attracts, retains, and develops top talent, fostering a high-performance, collaborative, and innovative work environment

What you bring to the table

• 5+ years of experience in operations, strategy, or a similar role; experience in pharmacy, pharmaceutical, or digital health markets is a strong asset
• Proven track record of driving growth and executing strategic initiatives in a fast-paced environment
• Experience in the healthcare industry is a strong asset
• Exceptional analytical skills and experience using data to inform decisions
• Excellent communication, leadership, and interpersonal skills
• Ability to work effectively with interdisciplinary teams in a dynamic environment

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

Following the advice of Canadian health authorities, to mitigate the risk of potential spread of COVID-19 and support social distancing, all recruiting activities including interviews and new hire on-boarding will be conducted virtually.

Annual Salary ranges from $90,000- $130,000 CAD + stock options

Perks at MedMe

• Flexible health benefit plan
• Full dental, vision, physical & mental health plus health spending account
• Performance development support (yearly budget for courses & conferences)
• Work remotely with flexible hours, we have an international team that spans the globe.

Location

We are fully remote in Canada.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.