Carrier Manager

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Carrier Manager

Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI

Role Description:

As a Carrier Manager at ShipBob, you will be primarily responsible for managing carrier relationships (UPS, FedEx, DHL, etc) to make sure packages are flowing through their systems and facilities in the most efficient way possible and making sure that the customers get their shipments on time. Shipping is directly related to ShipBob’s overall customer experience and you will be able to impact it positively in a meaningful way.

What you’ll do:

• Establish and manage carrier performance tracking and carrier performance improvement initiatives, which includes coordinating carrier quarterly reviews to hold carriers accountable.
• Manage Carrier Analyst that will be responsible for executing the day (i.e., solutioning missed pick-ups / drop-offs, securing additional capacity, etc).
• Identify coverage or service gaps in defined carrier portfolio / network and work to evaluate prospective carriers.
• Identify bottlenecks in carrier package flows and partner with carriers to improve service levels.
• Create processes and educate internal teams to ensure continuous flow of packages through the carriers’ supply chain.
• Identify trends in service disruptions and work with carriers to mitigate (i.e. reduce lost and damage rates).
• Own pick-up / drop-off master schedules with carriers.
• Support ShipBob freight specialists as needed.
• Identify additional reporting tools and requirements needed to effectively manage carrier portfolio.
• Create transportation related SOPs as needed.
• Identify gaps in label generation/carrier selection and work with Easypost and Tech Team to reduce the number of shipments bouncing back.
• Support ad hoc carrier requests.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• Bachelor's Degree in Supply Chain Management, Business Administration, or Project Management/Engineering.
• 3-4 years of experience in ecommerce and shipping industry.
• Knowledge of major shipping carrier operations is a must.
• Excellent computer and data skills, most importantly in Microsoft Excel.
• Knowledge of international shipping (DDP, DDU, de minimis - does it ring a bell?) is a plus.

Classification: Salaried/Exempt

Reports to: Director, Transportation

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Quarterly Wellness Day
• 401K Match 
• Competitive Salary, Performance Bonus & Equity
• Variety of voluntary benefits, such as, short term disability
• Referral Bonus Program
• Fun Culture >>>Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $65,000 - $108,000** .**

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.   We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. 

As one of the fastest growing tech companies in Chicago with over $330M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.