Carrier Analyst

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story.  Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection.  At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency.  We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Carrier Analyst

Shift: CST Hours (US Shift)

Location: Remote - India

Role Description:

We are seeking an energetic and experienced Carrier Analyst to further support our transportation expansion. Our fulfillment centers process thousands of packages per day for small and medium sized merchants, and transporting those packages is a critical capability for the company.  This role will be responsible for supporting the analytic needs for our domestic and global transportation partners. This person must be able to extract, transform and load data (ETL), while performing the necessary analysis to support decision making within the Transportation organization.  Leveraging prior experience, the analyst must be able to source necessary data, conduct impactful analysis, visualize outputs, and develop insights. 

What you’ll do:

• Analyze rate cards to identify trends and help onboard new carriers.
• Work closely with pricing analysts and operation teams to assess carrier pricing issues.
• Review, validate and cross-compare pricing agreements and surcharges across carriers.
• Communicate regularly with multiple departments, both internal and external on findings.
• Update system with new carriers and adjust ship option routing guide as needed.
• Assist in developing new metrics, generating metrics data for the weekly reviews and develop visualizations of metrics.
• Work independently to identify new areas of opportunity based on cost savings.
• Other duties and responsibilities as necessary.

What you’ll bring to the table:

• 2-3 years’ broad experience in Transportation, working in parcel transportation; US parcel networks preferred.
• Experience gathering business requirements, using industry standard business intelligence tools to extract data, formulate metrics and build reports.
• Experience using SQL, Power BI, Python or scripting language, ETL and databases in a business environment with large-scale, complex datasets.
• Solid excel background with expertise in pivot tables.
• Excellent attention to detail and communication skills.  
• Experience communicating analytical outcomes to both business and technical teams.
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online. 
• Excellent written and verbal communication skills.
• Flexible hours, with an ideal shift from 8am-5pm CST.

Reports to: Carrier Manager

Perks & Benefits:

• Medical & Accidental Insurance
• 401K Match 
• All Purpose Leave (12 days)
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Employee Assistance Program
• Hybrid Work Environment & Work From Home Stipend
• Referral Bonus Program
• Fun Culture >>>Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven.   We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us: 

ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. 

As one of the fastest growing tech companies in Chicago with over $330M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.