About Us
Forward is the fastest, easiest, cheapest way for a restaurant to make money online. Forward makes it easy to set up a virtual restaurant and run a restaurant’s online delivery business. Our mission is to become the off-premise (delivery, takeout, drive-thru) operating system for SMB restaurant owners. Off-premise and digital sales are booming and Forward will become the technology backbone for SMB restaurants. Within 19 months of launch, Forward has grown to over 600+ restaurants across the country processing over 1M+ orders.
Forward is backed by some of the best early-stage investors: Y Combinator, Floodgate, Slow Ventures, and SV Angel. We are also backed by amazing angels: Michael Seibel (Managing Director, Y Combinator), Babak Nivi (Cofounder AngelList), Kyle Vogt (CEO, Cruise), Daniel Kan (Cofounder, Cruise), Ryan Delk (CEO, Primer), Dan Romero (Cofounder, Farcaster), Guillaume Luccisano (Cofounder, Triplebyte), Ram Shriram (Founding Board Member, Google), Jeff Morris Jr. (Managing Director, Chapter One Ventures), Ravi Parikh (CEO, Airplane), Bobby Goodlatte (GP Form Capital) and many more.
Values
- All In Or Nothing: Progress requires hard work. A-players put their best foot forward and invest the time & energy required to reach their goals.
- Frugality: Do more with less. Aim to be efficient with the given resources and work to exceed outputs with given inputs.
- Think Big: Look to the future and constantly think of innovative ways we can serve our customers better.
- Laser Focus: Saying no is more important than saying yes. Focus on a single goal and direct all resources to achieve that goal.
- Be Bold: Be confident and ready to advocate for your decisions.
How You’ll Make an Impact
- Interact with kitchen operators on a day to day basis to understand how we can help them become successful
- Expand Forward's customer base by introducing smart growth programs
- Learn our product inside out and provide feedback on how we can improve it
- Work with the sales team to drive expansions and smoothen operations
- Engage with kitchen operators who aren't maximizing their market opportunity and work with them to get more out of our product
Responsibilities & Requirements
You are comfortable tackling challenges from defining a cloud kitchen's launch strategy, to writing the playbook for a successful cloud kitchen. You should be able to think analytically about food delivery sales growth, and feel a strong sense of ownership over the way we launch, grow, and develop a delivery brand.
These are some of the competencies and experience we’re looking for (having all of them is not required):
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Data & Analytics: comfort with quantitative data analysis and data visualization (e.g., Excel, Tableau, Power BI)
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Process Design: mapping out processes, redesigning workflows, writing documentation for processes
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KPIs & Performance Management: experience with setting KPIs and processes for reviewing and actioning based on KPIs
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Revenue Operations: previous exposure to marketing, business development, sales, onboarding, and/or customer success operations
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Tech Procurement & Implementation: experience gathering requirements, assessing vendors, and implementing & configuring solutions
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Problem Solving & Special Projects: having worked in non-routine, non “run-the-business” roles focused on solving one-off issues
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Attention to Detail & Quality: a sense of “what good looks like” and having high standards for work quality
Forward
