Accounts Receivable and Collection Call Agent

About Peeba

Peeba is a B2B wholesale marketplace designed to help small to medium-sized retail stores across Asia thrive. Since launch, we have helped thousands of independent retailers across 13 markets in Asia by connecting them with over 2,000 unique brands from around the world. Our business is growing fast, with significant traction, and we are backed by Y-Combinator, Headline Ventures, Rebel Fund, Nordstar Ventures, and more.

Discover an exciting career opportunity at a rapidly growing rocket ship startup that will give you the environment and the freedom to excel. Join us on our mission to become the intelligent operating system that powers the future of commerce, and transform the way local retailers buy for their stores.

Position Overview:

We are seeking a highly motivated and detail-oriented individual to join our international company as an Accounts Receivable and Collection Call Agent. In this role, you will be responsible for managing the accounts receivable process, ensuring timely collections, and maintaining strong relationships with customers. You will also be involved in conducting collection calls and resolving any outstanding payment issues. This is a dynamic position that requires excellent communication skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Accounts Receivable Management:

• Process and post incoming customer payments accurately and in a timely manner.
• Prepare and send customer invoices, statements, and payment reminders.
• Monitor customer accounts for any discrepancies or outstanding balances.
• Maintain accurate records of all financial transactions and collections.

Collection Calls and Follow-up:

• Contact customers via phone, email, or other communication channels to collect outstanding payments.
• Provide excellent customer service and address any inquiries or concerns related to billing or payment issues.
• Negotiate payment plans and settlement agreements, if necessary, to facilitate prompt payment.
• Document all collection activities and update customer records accordingly.

Relationship Building:

• Develop and maintain positive relationships with customers, addressing their needs and concerns professionally.
• Collaborate with other departments, such as sales or customer support, to resolve customer issues and disputes.
• Identify opportunities to improve the accounts receivable process and suggest appropriate enhancements.

Reporting and Analysis:

• Prepare regular reports on accounts receivable status, aging, and collection activities.
• Analyze trends and patterns in customer payment behavior to identify potential risks or opportunities.
• Provide insights and recommendations to management based on collection data and analysis.

Qualifications and Skills:

• High school diploma or equivalent; bachelor's degree in finance or accounting preferred.
• Proven experience in accounts receivable management and collection calls.
• Strong knowledge of accounting principles and financial processes.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Ability to negotiate effectively and resolve conflicts in a professional manner.
• Proficiency in using accounting software and Microsoft Office applications.
• Attention to detail and high level of accuracy in numerical data entry.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Ability to work independently and collaboratively in a team environment.

Note: This job description serves as a general overview of the typical responsibilities and requirements for the Accounts Receivable and Collection Call Agent position. Actual responsibilities may vary based on the specific needs of the company.