Account Manager

Born at Y Combinator alongside Airbnb, Dropbox, and DoorDash, DevCycle helps power the experiences within today's leading brands like RBC Royal Bank, Lookout, Grubhub, and Warby Parker to drive more revenue through their apps and websites. 

DevCycle is a feature management platform that helps modern dev teams improve their software development process and confidently ship features faster.  It's a new vision of feature management that goes beyond risk reduction and enables dev teams to maximize product impact. It’s built for dev teams tired of the stress, complexity, and risk of releasing new code. Join the team responsible for the platform chosen by high-growth start-ups and Fortune 500 companies worldwide. We're designing the future of software development.

How you will make a huge impact:

• Relationship Management: Proactively manage a book of customers & develop multi-threaded relationships and expand our client’s footprint by upselling, cross-selling and converting within accounts. Act as the bridge to the client with our support, product, marketing, and engineering teams.
• Drive Value and Account Expansion: Own Quarterly Business Reviews with clients, ensure continued alignment with key priorities, gather product feedback, and showcase value gained using DevCycle. Use these business reviews to drive annual contract renewal & account growth/expansion.
• Technical Management: Be the client’s bridge to DevCycle engineers and other subject matter experts to ensure our clients can trust you to get the help they need and resolve any technical and business-level questions.
• Platform Expertise: Understand how our clients want to use our platform and make insightful connections to other clients using our feature flagging and A/B test experimentation features.
• Quarterback our Team: Assist internal stakeholders from Product Managers to Technical Specialists to Marketing to deliver technical solutions to our customers where needed.

What skills and experience an incredible candidate will have:

• Experience (2-4 years) managing relationships in account management and/or customer success capacity.
• Drive and hunger to understand a client’s business well enough to unlock expansion and usage growth.
• Experience quarterbacking internal resources at a growth and/or earlier-stage company to deliver whatever it takes to make your clients successful.
• Great communication that can inspire confidence from your clients and  DevCycle team members.
• Organization and diligence to stay in regular contact with clients, following up promptly on client communications, and effortlessly context switch between clients.
• Empathy and understanding to your client interactions and are proud to be the face of the DevCycle team to your clients.
• Strategic thinking and creative problem-solving; you can overcome challenges on the-fly, thoughtfully and meaningfully.
• Interest in travelling to meet our clients face-to-face on a regular basis to build relationships and trust.

Our growing team works with some of the world’s best-known brands on complex and unique technical challenges. Our culture of building, learning and experimentation through collaboration allows us to work on new ideas and try out innovative tech and processes. This means you’ll add valuable experience to your resume quickly and have many opportunities for personal and career growth. While you’re working to grow the company, we’ll have your back with a competitive salary, mentorship, Employee Stock Options, education reimbursement, and robust health benefits starting day one. 

We have a hybrid work environment that allows you to do your best work where it makes the most sense. We have a modern office in the heart of the King St & Spadina tech hub for our team to collaborate, plan, and do creative work together, or just enjoy a new space to work in. We offer catered lunches so you can connect with your team members and get to know other teams. We approach internal meetings with a hybrid-first approach and will provide work equipment for both home and in-office use. 

We’re an equal-opportunity employer. We strive to build a diverse team that embodies our values of mutual collaboration and respect. We recognize how the input of different experiences can positively impact the product and service we deliver to our customers.