Nanonets has a vision to help computers see the world starting with reading and understanding documents. Our product helps businesses automate document related workflows for back-office teams such as invoice data entry for AP teams, KYC automation for banks and insurance etc.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
What you'll do
TLDR - Manage Customer Expectations, Be Customers voice for internal stakeholders Primary KPI - Net Revenue Retention - (What is NRR -
https://www.smartkarrot.com/resources/blog/net-revenue-retention/)
- Engage with customers right after the contract is closed and technical integration is completed
- Understand customer requirements, and clearly articulate it to the technical team
- Clearly call out any deviations from the requirements (to the customer and internal teams)
- Write PRDs for internal teams to work on
- Ensure Hygiene requirements (data availability, final output format etc for Activation)
- Be the SPOC for all daily / weekly communications with the customers
- Plan with internal stakeholders and communicate clear timelines via Gantt Charts/ Excel documents / presentations
- Maintain and prioritise the backlog, enhancement requests across multiple customers
- Ensure end to end testing of the workflow and output before releasing it to the customer
Required Qualifications / Need to Have
- 3+ years of Stakeholder Management Experience (Sales / Consulting / Account Management)
- Good Verbal and Written Communication
- Excellent conflict management and resolution skills
Good to Have:
- Ability to Manage relationships
- Proven track record of leading projects
- Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership
- Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.
NanoNets
