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Account Management - North America

NanoNets LogoNanoNets


Date Posted

31 Oct, 2022

Salary Offered

Not Specified

Job Type

Full Time

Experience Required

3+ years

Remote Work

Allowed

Stock Options

No

Vacancies

1 available


Nanonets has a vision to help computers see the world starting with reading and understanding documents. Our product helps businesses automate document related workflows for back-office teams such as invoice data entry for AP teams, KYC automation for banks and insurance etc.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

What you'll do TLDR - Manage Customer Expectations, Be Customers voice for internal stakeholders Primary KPI - Net Revenue Retention - (What is NRR - https://www.smartkarrot.com/resources/blog/net-revenue-retention/)

  • Engage with customers right after the contract is closed and technical integration is completed
  • Understand customer requirements, and clearly articulate it to the technical team
  • Clearly call out any deviations from the requirements (to the customer and internal teams)
  • Write PRDs for internal teams to work on
  • Ensure Hygiene requirements (data availability, final output format etc for Activation)
  • Be the SPOC for all daily / weekly communications with the customers
  • Plan with internal stakeholders and communicate clear timelines via Gantt Charts/ Excel documents / presentations
  • Maintain and prioritise the backlog, enhancement requests across multiple customers
  • Ensure end to end testing of the workflow and output before releasing it to the customer

Required Qualifications / Need to Have

  • 3+ years of Stakeholder Management Experience (Sales / Consulting / Account Management)
  • Good Verbal and Written Communication
  • Excellent conflict management and resolution skills

Good to Have:

  • Ability to Manage relationships
  • Proven track record of leading projects
  • Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership
  • Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.

About NanoNets

NanoNets Logo

Automatic Data Extraction

Company Size: 51 - 250 People
Year Founded: 2017
Country: United States

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