Dementia is tough – but it can be easier. Turns out, if you give families the right non-clinical coaching and support, you can avoid 30% of hospitalizations for these patients. And Medicare has recently started paying for that coaching.
Craniometrix launched our care navigation service for dementia patients in July of 2025, hit $4M of ARR, and just raised a $15M Series A.
We are looking for an account manager with experience at an early-stage high-growth startup to support the core operations of our team, ensuring we build the systems and processes needed to scale.
What you’ll do
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Work with sales from before contract signature to develop relationships with new customers and work closely with our operations team to manage new customer onboarding.
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Lead implementation with new customers, acting as the single point of contact for all customer enquiries, coordinating closely with operations, data and enrollment teams.
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Stratify customers based on value, need and complexity to provide tailored support and communication increasing our engagement with customers.
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Act as the voice of the customer in product prioritization, ensuring that the product meets the needs of users at our customers.
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Increase customer engagement through targeted communication and reporting.
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Grow existing customer accounts by:
- Increasing the number of patient referrals for existing products.
- Identifying highly engaged customers for new product and product feature pilots.
- Engaging customers in the use of new product lines as these are launched.
- Managing renewals.
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Effectively manage customer questions, concerns and complaints, working closely with internal teams to provide timely resolutions.
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Document customer interactions and effectively share insights with internal teams.
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Ensure compliance with all Medicare, federal and state regulations for our programs.
Who you are
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A software or services account manager with 3+ years of experience. Healthcare experience preferred.
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Experience managing the full customer lifecycle.
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Experience in a fast-paced, high-growth startup.
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Customer obsessed, ensuring we go above and beyond to meet customer needs.
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Able to travel 3-4 times per year to events and conferences to meet with our customers.
Craniometrix
