AI-Native Chief of Staff

About Soff

Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision.

Starting with Sales.

Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company.

About the Role

You will join our team as Chief of Staff. You'll work directly with the founder to drive the highest-priority initiatives across the company — from customer success to operations to strategy. You'll be the connective tissue between every function, ensuring nothing falls through the cracks as we scale.

What you'll do

• Own cross-functional execution: coordinate between engineering, sales, and customers to ensure priorities are aligned and moving fast
• Serve as the founder's force multiplier — take ownership of critical projects, prepare for key meetings, and drive follow-through on strategic decisions
• Lead customer success operations: oversee onboarding, implementation, and account health for key clients, stepping in directly when needed to ensure white-glove service
• Build and refine internal processes, workflows, and reporting as the company scales from early customers to broader market adoption
• Analyze customer and business data to surface insights, identify bottlenecks, and recommend priorities to the leadership team
• Own special projects end-to-end: offsites, tradeshows, partnership announcements, case studies, hiring coordination, and whatever else the business needs
• Communicate customer feedback and field intelligence to product and engineering in a structured, prioritized way
• Champion a culture of customer obsession and operational excellence across the team
• Fill gaps — do whatever it takes to help Soff and our customers succeed, even when it doesn't fit neatly into a job description

What we want

• Anything it takes mentality. Together, we do what it takes to make our customers happy.
• Sweats the details. You pay attention to small things, and follow processes to deliver consistent experiences
• Growth mindset, constantly looking for ways to improve
• Service orientation. You care deeply about making customers happy, and feel pain when they don’t
• Professional, warm communicator. You’re the face of the company. In both writing and verbally, you show up warm and competent
• Extremely organized. You have a natural ability to juggle a lot of competing considerations.
• Thrives in ambiguity. We’re a startup. Many things change, pretty dramatically, very quickly
• Product and technical orientation. You’re not a coder, but you learn the product in and out, and you have a technical aptitude that allows you to communicate effectively with product and engineering

Why Join Soff?

• We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.)
• Ownership & Autonomy - Take full ownership of projects and ship fast.
• Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
• Comprehensive Benefits - Healthcare, dental, vision coverage.
• Work With the Best - Join a world-class team of engineers and builders.

If you've read until here, send me an email with your favorite song 😊