Customer Success Manager

About Banner:

Banner is transforming the way America’s buildings are developed and improved. Today, the commercial real estate industry manages hundreds of billions in capital projects using outdated tools like spreadsheets and shared folders. Banner changes that.

We build intuitive, powerful financial and project management software for real estate owners, developers, and operators. Our customers use Banner to manage everything from painting an apartment unit to developing a new office building.

We're on a mission to modernize how real estate projects are run. If you're someone who gets excited about solving real-world problems and delighting customers, we'd love to meet you.

About the Role:

We’re hiring a Customer Success Manager who will own relationships with our most important customers, including some of the largest real estate companies in the country. You’ll be the face of Banner for these accounts—driving adoption, providing white-glove support, and ensuring customers are getting maximum value from our platform.

You’ll be given significant ownership and autonomy, including the opportunity to help shape our customer success playbook and influence product development.

What You’ll Do:

• Serve as the primary point of contact for a portfolio of high-value customers
• Drive product adoption, engagement, and retention by deeply understanding client workflows and goals
• Translate customer needs into clear technical requirements for our engineering team
• Manage and clearly communicate implementation timelines and deliverables
• Conduct onboarding, training, and ongoing check-ins to ensure long-term success
• Advocate for customer needs internally and help shape our roadmap
• Maintain and prioritize feedback, feature requests, and enhancement tickets
• Ensure end-to-end testing and validation of deliverables before customer release

What We’re Looking For:

• 2–4 years of experience in Customer Success, Account Management, Consulting, or a similar client-facing role
• Proven ability to manage complex stakeholder relationships
• Strong communication skills—both verbal and written
• Experience working with technical products or collaborating with product/engineering teams
• Highly organized, with the ability to manage multiple priorities at once
• Conflict resolution and expectation management instincts
• Startup DNA: you're resourceful, adaptable, and ready to build
• Technical acumen: our product & space is complex, so you'll need to be comfortable getting into the weeds of the product and industry

Why Banner:

• You’ll play a central role in the growth of a fast-moving SaaS startup
• You’ll build relationships with some of the most innovative owners and operators in real estate
• You’ll work closely with the Head of Customer Success and cross-functional teams
• You’ll help define what “great customer success” looks like at Banner

Benefits:

• Competitive salary + equity participation
• Fully covered medical, dental, and vision insurance
• 401(k) participation
• Flexible vacation policy

Banner is proud to be an equal opportunity employer. We’re committed to building a diverse team and inclusive environment. All qualified applicants will receive consideration without regard to race, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status.