Associate, Customer Program Management

About Polymath Robotics

Polymath builds autonomy software for off-highway vehicles, powering real deployments in agriculture, defense, and industrial sectors. As our customer base grows, we need sharp operators who can own complex programs end-to-end, manage executive level client relationships, and keep things running smoothly.

The Role

As an Associate on the Program Management team, you will own the execution and health of 4 to 6 active customer programs at a time. You’ll drive timelines, track deliverables, and coordinate across engineering, support, and leadership to make sure everyone is rowing in the same direction.

What You’ll Do

• Track and manage timelines, deliverables, and action items across multiple customer programs
• Keep shared tools like Asana, Notion, and internal dashboards up to date
• Support internal and customer meetings with agendas, notes, and follow-ups
• Monitor progress on technical tasks and escalate risks or blockers as needed
• Coordinate cross-functional alignment with engineering, sales, and leadership
• Draft slides, summaries, and visuals for weekly updates and milestone reviews
• Organize logistics for field testing and ensure teams are prepared for on-site reviews
• Maintain documentation and internal records needed for successful execution

Preferred Background & Tools

What we’re looking for:

• 5 to 7 years of experience in consulting, technical program management, customer success, or deployment operations
• Demonstrated experience owning client-facing programs or enterprise customer relationships
• Comfort working alongside engineering teams in technical environments
• Proven ability to manage multiple complex projects at once
• Experience navigating ambiguity and building structure where none exists

Familiarity with the following tools is a plus:

• Google Slides (for presentation creation and updates)
• Google Sheets (for tracking timelines, deliverables, and status)
• Asana or similar project management platforms (for day-to-day coordination)

This is a hybrid role based in San Francisco, CA (3 days a week in office). Candidates must be based in or willing to relocate to the SF Bay Area.