About the Role
Medplum is the operating system for modern healthcare. Because our platform is highly flexible and deeply technical, our customers—ranging from seed-stage startups to massive health systems—require more than just "support." They require high-level technical partnership to build their core clinical infrastructure.
As the Forward Deployed Engineering (FDE) Lead, you will head the team that sits at the intersection of Engineering, Product, and Sales. You will be the "Technical Closer" for our most strategic accounts and the primary mentor for our FDE team. Your goal is to ensure "Production Success" for our customers by helping them architect, build, and ship their clinical applications on the Medplum stack.
This is a Player-Coach role. You will spend your time architecting complex solutions for our most strategic customers while simultaneously formalizing the "Medplum Way" of implementation to help our team scale.
What You Will Do
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Lead by Example: Act as the lead architect for our most complex enterprise implementations. You will help customer engineering teams navigate build-vs-buy decisions and design their clinical data strategy on top of Medplum.
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Formalize the FDE Playbook: Take the "chaos" of early-stage implementations and turn them into a repeatable engine. You will define how we handle technical discovery, implementation sprints, and "go-live" milestones.
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Bridge Product & Engineering: You are the voice of the customer. You will translate real-world implementation bottlenecks into high-quality product requirements, helping the core team prioritize the roadmap based on what actually happens in the field.
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Mentor & Scale the Team: Provide technical leadership and mentorship to the FDE team. You will help recruit new FDEs and ensure they have the training and tools (SDKs, starter kits, documentation) to be successful.
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Code the "Golden Paths": Stay hands-on by contributing to our public repositories and creating "Golden Path" implementation examples that serve as the blueprint for the entire Medplum community.
About You
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The Technical Pedigree: You have 6+ years of experience in high-stakes technical roles (Senior FDE, Staff Engineer, or Solutions Architect). You are a proficient coder in the TypeScript/Node.js ecosystem and aren't afraid to dive into the Medplum source code to unblock a customer.
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Executive Presence: You can command a room of C-suite executives at a major health system, translating Medplum's technical primitives into their business outcomes.
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High Agency: You are obsessed with customer success. If a customer is blocked, you feel it personally. You have the technical chops to unblock them yourself and the leadership skills to ensure the team learns from the experience.
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SF-Based: You are based in the Bay Area and value the high-bandwidth collaboration of being in-person with the founding team 2-3x/week.
About Medplum
Medplum is redefining healthcare with our open source, API-first electronic health record (EHR) platform, trusted by leading digital health and life sciences companies. Our mission is to catalyze change in the healthcare industry by improving the access, privacy, and utility of health data. At Medplum, we have a unique opportunity to impact the lives of patients, speed medical research, and contribute to the open source ecosystem.
Benefits
- Competitive compensation package with equity
- Flexible time off
- Inclusive healthcare package
- The chance to shape the future of healthcare tech – leave your mark on this vital industry
The San Francisco, CA base salary range for this role is $160,000-$240,000 per year. Actual base salary within this range will be determined based on job-related skills, experience, and qualifications.
Join us in our mission to revolutionize healthcare. If you're excited about driving customer success, building strategic relationships, and shaping the future of our Forward Deployed Engineering team, we'd love to hear from you!
Medplum
