Customer Growth Associate

What we’re looking for

We’re scaling our manufacturing marketplace across the United States and are expanding our GTM team with a Customer Growth Associate to drive repeat usage, re-engagement, and revenue from existing and recently active customers.

You’ll operate across customer success, sales, and operations. You’ll work directly with customers who already know Vendra - helping them move faster, engaging them on their programs, and bringing new new RFQs and orders onto the platform. This is a very hands-on, customer facing role with real ownership and a tangible impact on revenue.

What you’ll do

1. Engage recently active customers
   • Act as the primary point of contact for newly onboarded and recently active customers
   • Help customers move from RFQ → quote → production
   • Answer questions, remove friction, and keep projects moving forward
   • Coordinate with operations and suppliers to unblock stalled deals
2. Re-engage and reactivate existing customers
   • Analyze historical activity, order patterns, and customer behavior to re-engage inactive accounts
   • Proactively reconnect with customers who have gone quiet or paused usage
   • Understand why activity stalled (timing, pricing, internal blockers, technical issues, etc.)
   • Drive reactivated accounts toward RFQ submission and order placement
3. Follow up with warm inbound leads
   • Engage inbound interest from demos, referrals, events, partnerships, and prior conversations
   • Qualify needs and guide customers toward the right next step on the platform
   • Ensure timely, thoughtful follow-ups to convert interest into platform activity
4. Support MQL / SQL conversion and pipeline movement
   • Execute consistent outreach to marketing and sales qualified leads
   • Help convert interest into active pipeline and revenue
   • Maintain clean CRM hygiene, activity tracking, and customer notes

What success looks like (in order of importance)

• Customers feel supported, informed, and excited to work with Vendra
• RFQs, repeat orders, and customer engagement steadily increase
• Dormant or inactive accounts are reactivated every month
• Prototype or one-off customers graduate into repeat and production usage
• You take on increasing ownership as you learn the platform and customer workflows

What the ideal candidate looks like

• 1–3 years of experience in customer success, business/sales development, or customer-facing startup role
• Experience with prospecting and lead-gen tools (HubSpot, Apollo, LinkedIn Sales Nav, etc.)
• Experience with gen AI tools (enriching leads, account research, messaging iteration, etc.)
• Exposure to CRM or sales engagement tools (HubSpot, Salesforce, etc.)
• Highly organized and comfortable with fast paced decisions and objectives
• Strong communication skills and confidence talking directly with customers
• Ability to learn technical manufacturing language quickly (CNC machining, fabrication, tolerances, materials, etc.)

Nice to have (not required):

• Mechanical engineering background or hands-on manufacturing exposure
• Familiarity with CNC machining, 3D printing, sheet metal, or industrial components

Why should you join Vendra?

• You’ll be shaping the sales and customer trajectory to build a category-defining company in manufacturing
• You’ll work in an environment where your contributions will have immediate, tangible impact on revenue and success
• You will have tremendous growth opportunities because we want our early hires to lead future organizations

Compensation

• Base: $80,000 - $100,000
• OTE: 50% of base at 100% quota attainment with uncapped earning potential and accelerators past 100%
• Career growth: Clear path into Customer Growth Manager, Account Manager, or broader GTM leadership as you take on more ownership