About the Role
We’re looking for a Product Manager who loves talking to customers and thinking holistically about end-to-end experiences — not just for our users, but for their users as well.
You’ll work directly with customers, sales, ops, and engineering to shape what we build — from early discovery through launch. This is not a “write tickets and attend standups” role. You’ll be deeply involved in understanding customer pain, prioritizing what matters, and shipping improvements that make a real operational impact.
You’ll help shape products and launch initiatives that support our clients’ programs, campaigns, and product launches, ensuring the entire experience — from setup through delivery and end-recipient experience — is thoughtful, reliable, and scalable.
What You’ll Do
- Talk to customers every week (discovery calls, feedback sessions, pilots)
- Own product discovery: identify problems worth solving, not just features to ship
- Translate customer needs into clear product direction and specs
- Partner closely with engineering to ship high-quality solutions
- Work cross-functionally with ops, sales, and support to validate priorities
- Define success metrics and iterate based on real usage and outcomes
- Help evolve internal processes as the product and company scale
What We’re Looking For
- 5+ years of product management experience (B2B preferred)
- Strong customer-facing instincts — you enjoy talking to users directly
- Experience building or owning workflow-heavy or operational products
- Comfort making tradeoffs with incomplete information
- Clear written and verbal communication
- Ability to balance long-term vision with pragmatic execution
Bonus Points
- Experience working in or with the swag, promotional products, or branded merchandise industry
- Experience in logistics, operations, SaaS platforms, or marketplaces
- Background in consulting, ops, or engineering before product
- Experience at an early-stage or scaling startup
- You’ve worked closely with enterprise or mid-market customers
- Experience supporting or owning customer-facing launch initiatives, campaigns, or product rollouts
Why This Role Is Different
- Direct access to customers — no layers
- Real ownership over product direction
- Opportunity to shape both the product and how product is done internally
- High impact on a core part of the business
This role requires thinking beyond the product UI — you’ll help shape real-world programs and launches that impact thousands of end recipients.
Gemnote
