Forward Deployed Engineer
About Aurelian
Aurelian automates non-emergency calls for 9-1-1 centers. Our AI-powered virtual operator intelligently routes, triages, and resolves administrative calls—freeing up human dispatchers to focus on real emergencies. The impact? Faster response times, reduced burnout, and better outcomes for communities across the country.
Today, 60–80% of calls to emergency communication centers (ECCs) aren’t true emergencies—they’re administrative issues like noise complaints, lost pets, or general inquiries. With ECCs remaining chronically understaffed (by as much as 30% nationwide), these calls stretch already-thin resources even further.
Aurelian is fixing that. We’re already deployed in ECCs across the U.S., answering thousands of non-emergency calls every day. By reducing hold times and streamlining operations, we’re helping agencies regain control and bring focus back to where it matters most: saving lives.
We’re growing fast—and looking for a Forward Deployed Engineer who is passionate about solving tough problems and making a measurable difference in the future of public safety.
What You’ll Do
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Serve as a critical bridge between Aurelian's platform and our customers' legacy systems, ensuring strong and reliable integrations
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Travel regularly to customer sites to implement, support, and optimize deployments
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Dive deeply into technical challenges and go beyond traditional expectations to ensure our solutions deliver exceptional value
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Collaborate closely with cross-functional teams and customer stakeholders, becoming a trusted partner in the field
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Troubleshoot, resolve, and proactively identify issues in demanding, real-world environments
Who You Are
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Highly motivated and relentless in pursuing solutions, even when faced with complex or ambiguous problems
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Eager to go the extra mile to ensure customer success and real-world impact
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Willing and able to travel regularly to customer locations as needed
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Comfortable with both technical challenges and hands-on, on-site problem-solving
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Strong communicator who thrives in fast-paced and evolving environments
If you’re driven to make technology work in the real world and want to help transform emergency communications, we’d love to hear from you!
Aurelian
