We are looking for General Manager-Operations to oversee the gamut of our business operations and augment the efficiency of the company's operations to facilitate accelerating development and long-term success. An ideal candidate should be able to demonstrate solid leadership and analytical skills, exhibit strong business acumen as well as a commitment to productivity.
Responsibilities
Head the supply chain business operations covering order management, customer support, logistics and warehouse management.
Strategize and execute tactful initiatives as well as contribute with ideas for effectively scaling up the operations across the cities.
Lead and coach a mid-sized fleet of delivery executives across different cities through a team of Managers and executives and warrant an efficient and healthy work environment.
Spearhead daily operations including quality assurance, inventory control, procurement, space management, and logistics.
Work closely with senior business stakeholders to deliver on- cost, turnaround time, quality, and service
delivery.
Improve and automate data management and reporting as an endeavor to build efficiencies and drive
continuous improvement within the guard rails of cost, quality, reliability & customer experience.
Analyze and update capacity, inventory plans, and logistics plan based on demand and output changes, and
changes in planned customer service levels or changes in business requirement
Drive continuous learning and process improvement culture change through best practice sharing, vocal
advocacy, and visible hands-on leadership.
Monitor the performance metrics of different reporting teams through defined KPIs and KRAs and take the
necessary steps to improve the same.
Build and implement SOPs to manage workflow and day to day operations.
Ensure adherence to the SLAs as informed to the customer and work towards continuous improvement for
serving all customers within the stated service delivery times across the city.
Requirements
Minimum 5-8 years of experience in a similar role preferably in an eCommerce industry.
Expertise in Order Fulfilment, Warehousing & Logistics, Process Improvement, and Strategic Sourcing & Vendor
Management.
Strategic thinking, analytical and problem-solving skills.
Excellent people development and stakeholder management skills.
Strong communication skills (both written and verbal)
Ability to work in a fast-paced, deadline-driven, and ever-changing environment where you will be required to problem solve and think on your feet.
Experience- 5-8 Years
Cityfurnish
