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Founding Technical Account Manager

kapa.ai Logokapa.ai


Date Posted

31 Oct, 2024

Work Location

United States

Salary Offered

$75000 — $115000 yearly

Job Type

Full Time

Experience Required

3+ years

Remote Work

Allowed

Stock Options

Yes

Vacancies

1 available


As the Founding (Technical) Account Manager, you will work directly with the founding team as one of the first non-engineering employees. This is a unique opportunity to shape the future of kapa.ai and have a significant impact on our rapidly growing business. You'll be at the forefront of managing our expanding customer base and driving our commercial success.

In this role, you will:

  • Collaborate closely with the founders to develop and implement customer success strategies
  • Manage relationships with our 100+ customers, serving as their primary point of contact
  • Lead the onboarding process for new customers, ensuring smooth adoption of kapa.ai's solutions
  • Proactively work with customers through regular check-ins and problem-solving
  • Collect and synthesize product feedback to inform our product development roadmap
  • Work hand-in-hand with our engineering team to address customer needs and enhance our AI/LLM capabilities
  • Contribute to overall company strategy and growth as a key member of our early-stage team

You may be a good fit if you have:

  • A "founder-ish" mindset with the ability to thrive in an early-stage startup environment
  • Good technical skills and comfort with developer tools, APIs, and AI concepts (at kapa.ai everyone on the team is technical, though you don’t need to be an full-on engineer)
  • Basic coding skills - ability to understand and discuss technical implementations
  • Excellent communication skills, with the ability to explain complex AI concepts to various audiences
  • Experience in customer success, account management, or similar roles in a B2B SaaS environment
  • Genuine interest in applied AI and its potential to solve real-world problems in developer tooling
  • Strong product sense and the ability to contribute to product strategy

About kapa.ai

kapa.ai Logo

Company Size: 6 - 10 People
Year Founded: 2023
Country: United States

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