Senior UX Designer

At Hive, we are dedicated to creating moments that matter by connecting event marketers to their biggest fans. We are looking to add a Senior UX Designer to work alongside our RND (Research & Development) teams to design usable and  impactful solutions that strengthen the connection between artists, shows, and their fanbase. The Hive team plays a unique role of driving engagement and enhancing the overall experience for both marketers and fans.  

What does being a Sr UX Designer at Hive look like? 

Hive is an email & SMS marketing automation platform, empowering brands to personalize their marketing strategies. The Sr UX Designer role on our team plays a pivotal part in understanding our customers needs, participating in strategy building, and designing easy to use solutions to solve real problems for our users. Under the leadership of our VP, Product, you’ll be at the center of driving what we build and how our customers experience it. 

What I get up to:

• Be the customer advocate: spend time with our customers, learning how they work and think, so that you can advocate for them at the RND table. Where valuable, spearhead customer research and UX testing activities.

• Lead our design practice: As THE designer at Hive, you’ll help us build and iterate on foundational design processes. We’ll look to you to understand where and how design can make our product processes better. Play a big part in scaling our team when we’re ready to expand.

• Design great products: Whether we’re iterating on existing features or building new ones, use your UX skillset to lead brainstorms, create wireframes, explore workflows, build prototypes, and craft mockups. 

• Work cross-functionally: Partner with product and engineering to co-lead the most impactful pod in our organization, the Product Pod. Work directly with Front End engineers to make sure we’re launching high quality products.

• Own the design backlog and roadmap: As a successful but long running company, we have lots of UX debt and interesting challenges ahead of us. You’ll help us navigate tradeoffs and build concrete plans for where and how to invest in things like design systems and navigational changes.

• Be part of a tightly knit, dynamic startup team! Our culture is the sum of all the folks on the team, and you’ll be a big part!

What I need to be successful 

• You likely have 5+ years as a UX designer on an agile-ish product development team, working from inception to launch on customer facing features

• Broad UX skillset - we are looking for a generalist who can get their hands dirty in many different parts of the design lifecycle, from research and idea validation, to concept development, to design and testing

• Portfolio of representative work that highlights your skills as a problem solver

• Ownership and growth mindset that helps you seek out new opportunities while knowing when to invest deeply and when to move fast.

• Strong organization skills and ability to work effectively across standard tools: Figma, Linear, github, storybook, etc.

We understand that we all bring different strengths to the table. If you meet some but not all of our requirements or think you bring something else unique to the table please don’t hesitate to apply. We’d love to hear from you even if you’re not an exact match to our list.

Nice to haves

A side skill-set in front end development, copywriting, or research would be an asset but is not required in this role. Experience in martech or event marketing technology would also be a bonus!

How I show up

• You have excellent communication skills with the ability to influence and work with departmental team members.

• You love talking to customers and building empathy for the people we’re building for.

• You have a broad skillset with the ability to know when to choose which tool to get the job done. You can weigh when deep investment is needed, and when to just ship it.

• You know how to solicit great feedback from stakeholders and others around you.

• You are able to thrive in ambiguity and can create clarity for those around you. 

• You’re hungry to understand the customer experiences more than just the features as built. You work with teams across Hive to make sure features are built in a way that will work best for our customers.

Compensation & Benefits Package

• Meaningful salary + equity: you’re rewarded based on impact

• Work fully remotely in Canada where you are most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside and work within.

• Flexible work hours: customize your schedule as long as it’s not disruptive to your role, team, and Hive

• Health + Insurance: Comprehensive health and dental coverage with a generous parental leave top-up program

• Unlimited vacation/PTO policy: so you can be happy and healthy!

About Hive.co

Hive.co is the premier marketing platform for event marketers, revolutionizing the industry with its innovative and seamless integration with various ticketing platforms. This integration puts customer data directly at the fingertips of marketers, enabling them to build data-driven customer journeys.

We integrate with tech partners like Eventbrite and Shopify to let brands act on all their data, so they can easily segment their list in thousands of ways, and send more customized, timely email campaigns that land in inboxes. We pride ourselves on helping brands understand their email and SMS marketing, all while selling more and keeping their customers engaged.

We started our company inside a University of Waterloo computer lab in early 2014, graduated from Y Combinator that summer (S14 batch) and have been growing ever since. We strive to provide an online work environment that allows team members to have a strong work life balance while still feeling connected to their team and Hive’s mission.

To learn more about our team check out our About Us page on our website: https://www.hive.co/company