At Rollstack, we're revolutionizing how businesses share and communicate their data. Data-driven slide decks and documents are pivotal in sharing data and insights within organizations and outside. Our platform integrates leading BI tools with popular presentation and document platforms, automating and streamlining the reporting process for efficiency and impact. We're a dynamic, talented, and innovative team committed to making a real difference in how companies present and utilize their data.
As a customer success engineer, you'll be the bridge between our customers and internal teams. Working closely with the CTO, Sales, Product, and Engineering departments, you'll gather customer feedback, report bugs, and analyze use cases. Your insights will directly influence product improvements and shape our roadmap, ensuring we continually meet our customers' needs. This role is crucial in enhancing our product and driving customer satisfaction.
What You'll Do
- Provide top-notch support to our customers across various channels including Slack and chat
- Troubleshoot and resolve complex issues related to data source connections, document generation, and our web application
- Build a scalable product support process so that anyone at Rollstack can better assist our customers
- Write and update knowledge base content, including troubleshooting guides and feature explanations
- Work closely with our product and engineering teams to report bugs, provide product feedback, and influence our roadmap
Requirements
- 2+ years of experience in a technical support or engineering role, preferably in a B2B SaaS environment
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Proficiency in SQL and experience with PostgreSQL
- Familiarity with Node.js and TypeScript (or willingness to learn)
- Experience with or interest in building internal tools (Retool experience is a plus)
- Excellent written and verbal communication skills
What You’ll Gain Working at Rollstack
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Innovative Impact: Join a Y Combinator-backed company and play a pivotal role in revolutionizing how your friends, family, and professionals worldwide work more efficiently.
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Collaborate with a world-class team: We hire people who are the best in their respective fields.
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Global and Inclusive Culture: Embrace the freedom and flexibility of a fully remote workplace. We value and encourage diversity, welcoming individuals from all backgrounds, genders, and social groups.
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Semi-annual Team Gatherings: Bond with your colleagues during our fun and rejuvenating quarterly team meetups. Bring your whole self, share your culture, and learn about others.
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Strong Compensation Equity Participation: Everyone is a shareholder and gets to participate in Rollstack’s success story with a life-changing equity package. Salary will depend on seniority and location. Equity will depend on seniority.
Rollstack
