Founding Engineer

Location: San Francisco/New York
Type: Full-time

Overview

At Opencall, we’re building AI call centers for non-technical businesses. 

We’re solving a unique challenge: pushing the limits of AI at millisecond performance, and making that accessible to businesses that are underserved by tech. Our AI is faster, cheaper, more powerful, and more reliable than anything else on the market (most importantly, we’re >3x more reliable than GPT-4). We’re looking for a versatile engineer to help scale our proprietary system from thousands of calls per month to millions.

As a Founding Engineer at Opencall, you’ll build the infrastructure to run millions of calls across thousands of AIs. Work ranges from serving large AI models to creating AI agents and building a delightful experience for businesses.

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Role: Founding Engineer

As a Founding Engineer at Opencall, you'll be a cornerstone in building our technological foundation. The ideal candidate can draw insight from every part of the business to prioritize effectively in a fast-paced environment. Deep understanding and empathy for our users is critical to success in this space.

Key Responsibilities

• Architecture & Development:
  • Develop systems for high volume traffic and data processing
  • Design with performance in mind. Our customers need unusually low latency and cost
• Data Engineering:
  • Design and build robust data pipelines to collect, preprocess, and analyze large datasets from diverse sources.
  • Oversee the development of our analytics platform.
• Cloud Infrastructure:
  • Scale our existing containerized infrastructure (Docker, Kubernetes) to >100x our current traffic
  • Explore and integrate advanced cloud services and architectures to enhance our infrastructure capabilities.
• Product/Frontend development
  • Work closely with customers to prioritize feature development
  • Implement features quickly in a modern frontend stack
• Leadership
  • We’re looking for someone who can start as an individual contributor, but transition into growing and running an organization. Hiring, delegation, and mentorship will be part of the role

Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 4+ years in software engineering, focusing on infrastructure
• Technical Skills:
  • Proficiency in Python and Typescript.
  • Experience with cloud platforms (e.g., AWS, GCP, Azure).
  • Strong knowledge of data structures, algorithms, and software design principles.
  • Expertise in scalable infrastructure, microservices architecture, containerization (Docker, Kubernetes), and distributed systems.
• Passion for maintainable code and idiot-proof systems
• High-Energy: Passionate about what you do and eager to innovate.
• Ambition: A desire to create groundbreaking solutions and push the boundaries of technology.

FAQ

What motivates us?

We hate bad customer service and the press 1, press 2 headache. Let’s get end customers what they want without the suffering.

Funding?

We've recently raised our seed round and are well positioned for hyper growth.

Customers?

More than we can handle, so help us deliver!

Can I work from anywhere?

We prefer candidates in San Francisco or New York, but are open to exceptional remote applicants.