At Lumify, we're building the world’s first super app for healthcare workers. And we're hiring!
Lumify unifies all of the gear and resources healthcare workers need into one app. By integrating the most popular brands, organizations, and resources into a single digital home, we’re making it easy for healthcare workers to buy, share, and find the gear and resources they need to excel at the bedside and beyond.
Backed by top investors such as Y Combinator, Flare Capital, Crista Galli Ventures, Fresco Capital, Adam Grant, and Papa’s Founder; Andrew Parker, we are projected to be a forerunner in the nursing technology space with an industry that is growing rapidly and in dire need of retention tools now more than ever.
Our founders (Anthony & Jennifferre) are Registered Nurses who worked clinically during the COVID-19 pandemic where the idea for Lumify began. Lumify launched in early 2021, and we now have over 40,000 healthcare workers using Lumify. We're a small (but growing!) team that works remotely all around the world.
The Role:
Lumify is looking for a full-time Customer Experience Lead to help us achieve our mission of ensuring that all healthcare workers have access to the gear and resources they need to excel at the bedside and beyond.
As our Customer Experience Lead, you’ll be responsible for managing Lumify user needs and building a world-class customer experience for both Lumify products and marketplace.
At Lumify You Will:
- Build a sustainable and scalable structure for ensuring all Lumify customers have a world-class shopping experience
- Manage Lumify’s customer support team
- Work with Lumify’s shipping team to ensure customer needs are handled in an efficient manor
- Talk directly to users as they experience issues or have ideas for how we can improve
What We're Looking For:
- Experience working in e-commerce, healthcare, or an aligned industry
- Entrepreneurial spirit and desire to work in a startup environment with a goal to be disruptive to the healthcare industry; previous experience in a startup preferred
- A skilled communicator who is comfortable working asynchronously and remotely
- Ability to create meaningful relationships with various brand partners and creators
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A bonus: Knowledge of health care and/or medical communities
Lumify
