Customer Experience Specialist

- Provide world-class customer experience for a payment startup
- A role with continuous learning opportunities
- Be a part of a fast-paced, dynamic environment


Our client is a fast-growing omni-channel 'buy now pay later' payment company. With a solution that enables consumers to afford responsibly, they help merchants of all sizes boost online sales.


The Job

You will be responsible for :

Delivering outstanding and consistent customer experiences across multiple touchpoints
Adhering and ensuring that KPIs are consistently met
Engaging and managing complaints/feedback promptly, investigating cases thoroughly and working to provide appropriate solutions
Conducting follow up to ensure resolution
Providing constructive feedback on customer experience, pain points, areas of improvement and trends to better understand customer voices
Assisting and resolving merchant related issues promptly
Other administrative ad-hoc duties as assigned by direct Manager


The Profile

You have 2 years of customer experience, within FinTech, Ecommerce or Online industries
You have strong expertise in email handling and live chat support
You have strong systems adaptability, ideally with Zendesk, Freshdesk, Intercom knowledge
You have excellent communication and listening skills with the ability to empathize and provide solutions to the customers
You possess flexibility in approach to work
You have strong organizational skills with ability to multi-task
You are detail-oriented and able to deliver work of high standard
You are willing to commit both weekends and evenings


Ref: 15280556

Company Size: Not Specified

Year Founded: Not Specified

Country: Singapore