Call Center Advisor

Snaphunt Pte Ltd

Full TimeUnited KingdomPosted Recently GBP1900 — GBP2000 monthly

Job Details

- Join a leading organization that impacts individuals and businesses across the world
- Be a part of a global and diverse group of colleagues
- A high-impact, frontline opportunity with progression opportunities

Our client is an association that empowers accountants with knowledge and insights to tackle modern day challenges. They provide a wide range of resources to enhance the reputation and employability of accounting & finance professionals across the world.

The Job

In this frontline position, you will be responsible for :
Identifying and highlighting potential issues that would negatively impact customer experience
Achieving qualitative and quantitative targets for individual performance
Attending to general inquiries across calls, emails, social media & online chat
Supporting students by increasing their understanding of registration process and available exam resources
Engaging customers and upsell/cross sell products & services appropriate to individual's needs
Having strong knowledge of our memberships and products
Engaging in knowledge sharing, identify efficiencies and achieve Service Level Agreements
Owning issues raised by members and students and liaising with relevant teams to provide appropriate resolution
Granting access and managing membership requests, product orders, event registrations, account adjustments and other requests

The Profile

You have at least a A-level education or Bachelor’s/Associate’s degree in a related field.
You have at least 4 years of related experience, with 1 year experience in Customer Service/Sales
You have previous work experience in a not-for-profit, Association, or NGO environment
You have experience achieving set targets for individual performance
You have experience working with a CRM system, and are able to navigate multiple IT systems, network locations and files
You have excellent written and verbal communication skills, with ability to listen actively while serving customers
You are empathetic and have the ability to provide high-quality, personalised service
You have strong problem-solving skills and are motivated to deliver efficient and memorable service experience

Ref: 69701830

Salary Offered

GBP1900 — GBP2000 monthly

Job Type

Full Time

Experience Required

1 years and above

Remote Work

No

Stock Options

No

Vacancies

1 available

Snaphunt Pte Ltd

Snaphunt is a recruitment platform and we are on a mission to help professionals find jobs they love

Company Size:

Not Specified

Year Founded:

Not Specified

Country:

Singapore

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