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Work LocationLondon, United Kingdom
Salary RangeGBP 1900 — GBP 2000 monthly
Stock OptionsNo
Experience Required1 years
Work RemotelyNo
Employment TypeFull Time
Vacancies Available1 available

Job Details

- Join a leading organization that impacts individuals and businesses across the world
- Be a part of a global and diverse group of colleagues
- A high-impact, frontline opportunity with progression opportunities

Our client is an association that empowers accountants with knowledge and insights to tackle modern day challenges. They provide a wide range of resources to enhance the reputation and employability of accounting & finance professionals across the world.

The Job

In this frontline position, you will be responsible for :
Identifying and highlighting potential issues that would negatively impact customer experience
Achieving qualitative and quantitative targets for individual performance
Attending to general inquiries across calls, emails, social media & online chat
Supporting students by increasing their understanding of registration process and available exam resources
Engaging customers and upsell/cross sell products & services appropriate to individual's needs
Having strong knowledge of our memberships and products
Engaging in knowledge sharing, identify efficiencies and achieve Service Level Agreements
Owning issues raised by members and students and liaising with relevant teams to provide appropriate resolution
Granting access and managing membership requests, product orders, event registrations, account adjustments and other requests

The Profile

You have at least a A-level education or Bachelor’s/Associate’s degree in a related field.
You have at least 4 years of related experience, with 1 year experience in Customer Service/Sales
You have previous work experience in a not-for-profit, Association, or NGO environment
You have experience achieving set targets for individual performance
You have experience working with a CRM system, and are able to navigate multiple IT systems, network locations and files
You have excellent written and verbal communication skills, with ability to listen actively while serving customers
You are empathetic and have the ability to provide high-quality, personalised service
You have strong problem-solving skills and are motivated to deliver efficient and memorable service experience

Ref: 69701830

About Company

Snaphunt is a recruitment platform and we are on a mission to help professionals find jobs they love

Snaphunt is a smart end-to-end hiring platform that helps job seekers find the right role and employers hire great talent quickly and conveniently. For more information, visit us at https://snaphunt.com

Based in Singapore

Industry

Professional Services

Current Status

Hiring

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