Foodpanda's app ratings have dropped from 4* stars to 1* star due to angry users.

Riders went on strike in the past week due the introduction of a new payment scheme.


Kenneth Ho

11 Oct, 2019

Foodpanda's app ratings have dropped from 4* stars to 1* star due to angry users. | BEAMSTART News

- From our Sponsors -

Foodpanda, the popular food delivery app has had a slew of negative press and angry riders going on strike in the past week — resulting in many users boycotting the service and down-rating the app on Google Play.

This comes after the company decided to stick with a new nationwide payment scheme to pay riders based on deliveries made instead of an hourly wage in Malaysia, infuriating many riders.

Foodpanda's app rankings on Google Play have dropped to 1* star from 4* stars as of late.

Although the new payment scheme promises riders an increment for deliveries made (increment of MYR2.50 per order), this struck a chord among a large number of those who are in favour of the old payment scheme.

Many of the riders voiced complaints of unfair treatment and lack of financial security, lamenting how cancelling orders out of reach may result in their accounts being suspended or even terminated.

Many netizens in support of the riders took to social media to voice their complaints, igniting a #BoikotFoodpanda and #UninstallFoodPanda campaign.

Netizens took to social media their discontent.

As of today, it appears that the situation between Foodpanda and its riders will continue on without a clear conclusion.

Foodpanda will be testing its new payment scheme for riders outside of Klang Valley for the month of October, while riders within Kuala Lumpur will continue with the old payment scheme until further notice.

"We are confident that the changes made are for the better, thus we will be sticking with the scheme for the moment", mentioned Sayantan Das, MD of Foodpanda Malaysia in a press conference.


- From our Sponsors -

Latest Jobs

AI/ML Infrastructure Engineer

Zensors

California,

Full Time

USD 150000 — USD 240000 yearly

Founding Product Manager

Alex

California,

Full Time

Salary Undisclosed

Senior Product Manager

StackAI

California,

Full Time

Salary Undisclosed

Founding Network Engineer at Clearspace

Clearspace

California,

Full Time

USD 170000 — USD 230000 yearly

Senior Recruiter

Nabis

Full Time

USD 110000 — USD 115000 yearly

Director of Finance

Lucid Bots

North Carolina,

Full Time

USD 150000 — USD 230000 yearly

Product Engineer: Forward Deployed

Slash

California,

Full Time

USD 175000 — USD 250000 yearly

Senior AI Engineer

Podium

Utah,

Full Time

USD 161000 — USD 242000 yearly

Legendary Sales Director

Conveo

New York,

Full Time

USD 100000 — USD 200000 yearly

Founding Engineer (Onsite)

Thera

New York,

Full Time

USD 100000 — USD 200000 yearly

BEAMSTART is a hub for everything Startups, Entrepreneurship, and Innovation. Connect with a global community of people, and stay updated with the latest startup jobs, news, and discussions.

 
© 2016 - 2025 BEAMSTART. All Rights Reserved (Legal).