Restaurants Are Hiring AI to Pick Up the Phone When You Call

Quick Summary:

"I train my host staff to answer the phone with a smile, and you're not getting a smile when you're using AI".

In the Wired reporter's experience, "many AI voice agents I called asked me to wait as they were conjuring an answer, or simply remained statically silent before replying".

It's a pretty low-stakes application of the tech, as far as irresponsible uses of AI go — but it's a testament to just how pervasive AI is becoming in taking over customer service roles once handled by humans across multiple industries.

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Article Details

Author / Journalist: Frank Landymore

Category: Technology

Markets: United States

Topics: Generative ai Artificial Intelligence Ai chatbots The digest

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-09-24 @ 00:09:09 (5 days ago)

News Timezone: GMT +8:00

News Source URL: futurism.com

Language: English

Article Length: 586 words

Reading Time: 4 minutes read

Sentences: 20 lines

Sentence Length: 30 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Futurism

News ID: 22677306

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About Futurism

Main Topics: Technology

Official Website: futurism.com

Year Established: 1997

Headquarters: United States

News Last Updated: 1 days ago

Coverage Areas: United States

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #68

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