ISPs say their “excellent customer service” is why users don’t switch providers

Quick Summary:

ISPs tell FCC that mistreated users would switch to one of their many other options.

While the FCC's current Democratic leadership is interested in regulating customer service practices, the Republicans who will soon take over opposed the inquiry.

They also claim ISPs face so much competition that market forces require providers to treat their customers well or lose them to competitors.

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Article Details

Author / Journalist: Jon Brodkin

Category: Technology

Markets: United StatesOman

Topics: Broadband Federal communications commission Policy

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-11-26 @ 20:05:09 (2 weeks ago)

News Timezone: GMT -5:00

News Source URL: arstechnica.com

Language: English

Article Length: 173 words

Reading Time: 1 minutes read

Sentences: 46 lines

Sentence Length: 4 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Ars Technica

News ID: 24048737

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