Genting SkyWorlds partners Alibaba Cloud to deliver an AI powered rich user experience

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Genting SkyWorlds partners Alibaba Cloud to deliver an AI powered rich user experience

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A lot of time was invested in sharing and communication this and the Alibaba Cloud team was up to the challenge, said Greg, who declined to share how much it cost but added, "It cost us a nice bit on money but our key focus on measuring the RIO from this investment is all about customer satisfaction.” With survey after survey showing queue times to be the biggest factor that influences theme park experience, it was key for SkyWorlds to have real time visibility of how long the wait times are for all their rides, and using this key data to then, match it with itineraries in the VQ and let Alibaba Cloud’s AI engine make real time adjustments to a visitor’s itinerary by sending guests to other rides that are not so busy.

Thanks to an AI powered Virtual Queue (VQ) solution introduced in Nov 2021 by Genting SkyWorlds, in partnership with Alibaba Cloud, visitors can now pre-book the rides they wish to go for, and even restaurant bookings, and in the process eliminate the top kill joy factor that theme park visitors, especially those who have young kids in tow, and yes, those adults young at heart too, have had to endure.

"Using both historical and real time data of each of the rides, the AI will be able to determine which rides have available capacity at any given time, and use another module called Itinerary Planner to help distribute the crowd to different rides, which will then improve their user experience,” said Lin En Shu, head of solutions architect, Alibaba Cloud Intelligence Malaysia.

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Article Details

Author / Journalist: karamjit

Category: EconomyStartups

Topics: Cloud Genting Park Skyworlds Alibaba Greg Rides Theme Experience Parks

Source Website Secure: Yes (HTTPS)

News Sentiment: Negative

Fact Checked: Legitimate

Article Type: News Report

Published On: 2022-07-01, 06:45:16

News Timezone: GMT +8:00

News Source URL:

Language: English

Reading Time: 6 minutes read

Article Length: 1058 words

Coverage Area: Malaysia

Availability: Desktop Web, Mobile Web

News ID: 24546

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