BEAMSTART Logo

Genting SkyWorlds partners Alibaba Cloud to deliver an AI powered rich user experience

Digital News Asia LogoDigital News Asia1 mo ago

Genting SkyWorlds partners Alibaba Cloud to deliver an AI powered rich user experience

Quick Summary AI Powered

A lot of time was invested in sharing and communication this and the Alibaba Cloud team was up to the challenge, said Greg, who declined to share how much it cost but added, "It cost us a nice bit on money but our key focus on measuring the RIO from this investment is all about customer satisfaction.” With survey after survey showing queue times to be the biggest factor that influences theme park experience, it was key for SkyWorlds to have real time visibility of how long the wait times are for all their rides, and using this key data to then, match it with itineraries in the VQ and let Alibaba Cloud’s AI engine make real time adjustments to a visitor’s itinerary by sending guests to other rides that are not so busy.

Thanks to an AI powered Virtual Queue (VQ) solution introduced in Nov 2021 by Genting SkyWorlds, in partnership with Alibaba Cloud, visitors can now pre-book the rides they wish to go for, and even restaurant bookings, and in the process eliminate the top kill joy factor that theme park visitors, especially those who have young kids in tow, and yes, those adults young at heart too, have had to endure.

"Using both historical and real time data of each of the rides, the AI will be able to determine which rides have available capacity at any given time, and use another module called Itinerary Planner to help distribute the crowd to different rides, which will then improve their user experience,” said Lin En Shu, head of solutions architect, Alibaba Cloud Intelligence Malaysia.


More Pictures


or

Article Details

Author / Journalist: karamjit

Category: EconomyStartups

Topics: Cloud Genting Park Skyworlds Alibaba Greg Rides Theme Experience Parks

Source Website Secure: Yes (HTTPS)

News Sentiment: Negative

Fact Checked: Legitimate

Article Type: News Report

Published On: 2022-07-01, 06:45:16

News Timezone: GMT +8:00

News Source URL: digitalnewsasia.com

Language: English

Reading Time: 6 minutes read

Article Length: 1058 words

Coverage Area: Malaysia

Availability: Desktop Web, Mobile Web

News ID: 24546

View Article Analysis

About Digital News Asia

Digital News Asia Logo

Main Topics: EconomyStartups

Official Website: digitalnewsasia.com

Update Frequency: 3 posts per day

Year Established: 2012

Headquarters: Malaysia

News Last Updated: 15h ago

Coverage Areas: Malaysia

Ownership: Independent Company

Publication Timezone: GMT +8:00

News Language: English

RSS Feed: Available (XML)

Website Security: Secure (HTTPS)

Publisher ID: #18

Publisher Details

BEAMSTART brings you the latest news, jobs, and events from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting events, and discover incredible career opportunities with the world's most innovative companies.

© Copyright 2022 BEAMSTART. All Rights Reserved.