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Frontier Airlines has replaced its telephone customer service line with online chat to cut costs

Business Insider LogoBusiness Insider2 mo ago

Frontier Airlines has replaced its telephone customer service line with online chat to cut costs - Business Insider

Quick Summary:

The low-cost airline has switched to an online system to "reduce negotiation" and allow more queries to be handled simultaneously.

In June, an American Airlines passenger drove 45 minutes to Denver Airport after he was left on hold for nearly four hours.

"At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible.

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Article Details

Category: Economy

Markets:

Topics:

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2022-11-26 @ 14:07:02 (2 months ago)

News Timezone: GMT -5:00

Ranking: #160 (out of 1228 stories this day)

News Source URL: businessinsider.com

Language: English

Article Length: 312 words

Reading Time: 2 minutes read

Sentences: 40 lines

Sentence Length: 8 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Business Insider

News ID: 1951834

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About Business Insider

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Main Topics: EconomyBusiness

Official Website: businessinsider.com

Update Frequency: 66 posts per day

Year Established: 2007

Headquarters: United States

News Last Updated: 8 hours ago

Coverage Areas: United States

Ownership: Independent Company

Publication Timezone: GMT -5:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #64

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The outlet is headquartered in United States and publishes an average of 66 news stories per day.

It's most recent story was published 8 hours ago.

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  • News ID: #1951834
  • URL: https://beamstart.com/news/frontier-airlines-has-replaced-its-16694719305455

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