E.On to pay £14.5m to customers after bill error

Quick Summary:

The energy supplier agrees to pay after it failed to issue credit to customers cancelling contracts.

On is not the first supplier to face criticism over its treatment of customers who use pre-payment metres.

On said it was "deeply sorry" and that all identified affected customers have been contacted.

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Article Details

Author / Journalist: BBC News

Category: Business

Markets: United Kingdom

Topics: Pre-payment Year January Supplier Error Energy Compensation Customers Ofgem Credit

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-11-20 @ 11:50:38 (3 days ago)

News Timezone: GMT +0:00

News Source URL: bbc.com

Language: English

Article Length: 491 words

Reading Time: 3 minutes read

Sentences: 24 lines

Sentence Length: 21 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © BBC Business

News ID: 23780138

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About BBC Business

Main Topics: Business

Official Website: bbc.co.uk

Update Frequency: 3 posts per day

Year Established: 1922

Headquarters: United Kingdom

News Last Updated: 13 hours ago

Coverage Areas: United Kingdom

Ownership: Independent Company

Publication Timezone: GMT +0:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #43

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