‘As painful as disruption is, it’s not negotiable’ says CarMax’s CEO

Quick Summary:

I spend a lot of time doing townhalls and answering questions and talking about what’s going on because knowing what the associates voice, knowing what concerns them, what keeps them up at night, I want to know that so we can continue to make the organization better.

I mean, certainly EVs are here to stay and with a lot of the manufacturers putting targets out there of when they’re going to stop producing a gas combustion engine to go to fully EVs, although that’s down the road, certainly the early adopters are out there buying EVs now.

We compete with 35,000 other dealers that sell [one] year- to 10-year-old cars and not only is it highly fragmented, it’s also, at the time, it was a terrible customer experience.

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Article Details

Category: EconomyBusiness

Markets: United StatesChina

Topics: Always Free Leadership Next

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-09-25 @ 14:01:07 (1 days ago)

News Timezone: GMT +8:00

News Source URL: fortune.com

Language: English

Article Length: 5633 words

Reading Time: 32 minutes read

Sentences: 290 lines

Sentence Length: 20 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Fortune

News ID: 22707192

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