Air India refunds Rs 5 lakh to passenger on India-US flight: Here's why

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Air India refunds Rs 5 lakh to passenger on India-US flight: Here's why - Business Standard

Quick Summary:

Anip Patel, founder of Chicago-based VC firm CaPatel Investments, had paid $6,300 (approximately Rs 521,000) for a first-class ticket from Chicago to Delhi but was left frustrated by the state of the aircraft and lack of services.

Some report spending as much as Rs 16 lakh for round-trip first-class tickets, only to encounter broken seats, non-functional entertainment systems, and limited food options.

Many travellers have criticised the airline for the poor condition of its planes, particularly on long international routes where first-class passengers pay top-tier prices.