Support Specialist (Contract)

‼️ PLEASE APPLY THROUGH OUR APPLICANT TRACKING SYSTEM - CANDIDATES THAT APPLY THROUGH Y COMBINATOR MAY NOT BE REVIEWED ‼️

About Replit

We're focusing on: building the world's most ubiquitous programming environment; inspiring creativity and generating value for creators through community; and designing simple yet scalable infrastructure primitives for the next generation of creators. We want to blur the line between learning and making– a place where you can hang out, tinker with ideas, learn new concepts, and launch a business all in the same day.

About the role

• You will be providing email, chat, and social media support for Replit users.
• You will be helping users solve technical issues and collaborating with engineers.
• You will create and update resources for the support team's internal knowledge base.
• You will be collecting and communicating feedback from our users to the engineering and product teams.
• You will help create and maintain user-facing product documentation.
• You will have opportunities to work on your own projects.

You should apply if you:

• are fluent in English and have excellent written and verbal communication skills.
• love helping people.
• are a fast problem-solver.
• possess technical knowledge and troubleshooting skills.
• are interested in programming.
• are compassionate.
• want to be part of our support team for a while.

Even better if you:

• are an active Replit user.
• have worked at an early-stage startup.
• have experience providing customer support for developer tools.

What we value:

• Radical thinking
• Curiosity
• Moving with urgency and focus—be relentlessly resourceful
• Being kind, caring, and thoughtful

Want to Learn More? 

• Replit Product

Getting started with Replit

Repl from Repo

Replit Multiplayer

• Interviewing + Culture

My First Software Engineering Job Interview

Life at Replit

Operating Principles

Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

‼️ PLEASE APPLY THROUGH OUR APPLICANT TRACKING SYSTEM - CANDIDATES THAT APPLY THROUGH Y COMBINATOR MAY NOT BE REVIEWED ‼️