What we do
Fynn helps students afford trade and vocational school, to help students pursue in-demand careers like electricians, nurses, welders, or pharmacists.
Trade school is an amazing opportunity for people in the US to move out of poverty to a stable income, but the students that would benefit most are the ones that struggle most with paying for tuition. Unfortunately, traditional credit underwriting doesn't work for students right out of high school or with weak credit history.
We underwrite students based on their future potential instead of their credit history, and we have built a more student-friendly, federally compliant loan to better support our students through school. We partner directly with the top trade schools in the country, and we're expanding into partnering with employers to land our students jobs, as well as bringing credit-building, banking and other financial services to our students in the near future.
We went through YC in 2019 and are a small, well-funded company. You'll be joining an experienced team with senior leadership, that has deep expertise in lending and the capital markets.
To apply, you can use Work at a Startup or email us.
About this Role
As a Support Program Specialist, you will execute best-in-class customer experiences for our students while assisting with scaling support teams across the organization. You will provide support to students through a variety of channels, including voice, SMS, email, and chat. You'll provide a high standard of customer support while proactively solving a variety of issues. In this role, you'll also work with internal stakeholders to provide product feedback and improve processes and customer experience.
This role is perfect for you if you are a great communicator and love working in a fast-paced environment. Additionally, we're looking for a self-starter who demonstrates responsibility, accountability, and a can-do attitude.
- Answer student requests across multiple channels
- Identify and resolve customer issues, including escalations proactively
- Participate in customer-service team projects
- Provide customer feedback loops to internal teams
- Systems optimization, as needed
- 1+ years of customer support or customer-facing experience
- 1+ years of using customer support software (ZenDesk, Kustomer, etc.)
- Solutions-driven mentality with the ability to take the initiative to solve problems
- Strong communications skills - both written and verbal communications
- Detail oriented
It would be a bonus if you have:
- 1+ year process or product improvement
- Startup experience
- Financial services experience
Growing at Fynn:
If you're interested in working in fintech, this is a unique opportunity to work with some of the best fund managers, product designers, and software developers on the planet.
At Fynn, we will treat you well with a competitive salary and equity offer. Depending on your risk tolerance, we would love to talk more with you about the range of options available between the two.
Fynn offers a full suite of benefits, including 401k, health vision & dental insurance, and unlimited vacation days.
Equal Opportunity Employer Statement:
Fynn is an Equal Opportunity Employer encouraging diversity in the workplace. Applicants are considered for roles without regard to race, national origin, religious creed, gender identity/expression, age, citizenship status, physical or mental disability, sexual orientation, veteran or military status, marital status, or another status protected by applicable federal, state or local law.