Student and Customer Success Agent

**Role | Help manage the day-to-day operations at Strive **

There are 100+ live 1-1 classes happening each week, you’ll be responsible for making sure these classes go smoothly, that parents, teachers, and students are having a joyful experience at Strive.

This involves:

• Building relationships with parents and finding ways that Strive can better provide value to them
• Providing customer support to parents and teachers via WhatsApp and phone
• Occasionally reaching out to inbound leads (new prospective customers) to convert them into paying customers
• Helping to manage the schedules of teachers and students
• Assist in new students’ onboarding
• Account Management: manage payment dates, renewal, and refunds
• Recommend and implement process improvements and documentation
• Other general tasks and projects

Requirements

• Bachelor's degree
• Excellent command of English, communication, and writing skills
• Meticulous, attention to detail and strong organisational skills: Strong documentation, status tracking, and reporting skills
• Customer-focused mindset, with strong problem solving and creative thinking skills
• Independent, strong sense of urgency, flexible, adaptable to change, great at managing timezones
• Familiar with Software/Tools: Notion, Airtable, Google Suite, Todoist, Stripe, Discord; or a willingness and ability to learn new tools
• Suitable experience: client support/customer service agent, customer service agent, operations associate, account manager
• A passion for education and Strive's vision for its future

Bonus

• 1+ years of working experience preferred
• Experienced in education/tech industry and startup/remote environment
• Previous experience in a similar role
• Experienced in automation tools like Integromat, Zapier
• Tech-savvy (Coding experience is a plus point!)
• Clear judgment, Forward thinker, Solution-focused, Fast learner

Why you should apply

🌈 Grow with a highly passionate and diverse team from all over the world that is committed to making learning and work joyful

💬 Have a voice and a space to bring your ideas to life in a small, non-hierarchical team

🏆 Join a team that is committed to excellence, which includes accepting and learning from our mistakes and working as a team to improve

🥇 Be a part of an education revolution, we’re one of the first and only companies in the world to teach math through code.

Logistics

• 40 hours per week, within shift hours structured around our most popular lesson times (Singapore afternoons and weekends)
• Preferred Locations: South Africa, Asia/Singapore, Europe (Candidates who can support the GMT+8 timezone within 9am-9pm SGT are welcome.)
• Work from wherever you’re most comfortable - you would need your own reliable laptop, internet and backup power

Pay

• S$800 - S$1500.

Apply

👉 Click here to apply (Should take 2 minutes)

Application Process

Fill out the application form above

1. Initial application (1-2 minutes)
2. Record a video introduction (5 minutes)
3. Short call (15-30 minutes)
4. Take-home assignment (3 hours)
5. Final decision